Requisition ID: 239719

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Client Service Associate, National Accounts - Canadian Commercial Banking 

Be part of a National Accounts team that has decades of experience advising and providing customized financial solutions…

The Senior Client Service Associate (Sr. CSA) contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives while also ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures.

The Sr. CSA provides the Directors and Associate Directors of National Accounts with support needed to service client requirements and new asks. This will include coordinating efforts with internal partners and directly reaching out to clients to address various activities such as collection/processing of financial reporting, due diligence for credit needs, satisfaction of funding requirements and onboarding needs. The role is specific to the National Accounts segment in Commercial Banking.

Is this role right for you?
 

• You have a university degree with Finance, Accounting or Other Business Specialty background, or equivalent 3+ work experience in Commercial Banking or related fields.
• You have strong interpersonal skills with a solid commitment to excellent client service and ability to work with clients to resolve issues in an amicable and prompt manner.
• You are known for having strong organizational skills to co-ordinate and prioritize several concurrent requests from different Directors and Associate Directors.  
• Strong written and verbal skills with proven ability to engage stakeholders and clients.
• Strong commitment to accuracy, customer focus and results focusGood knowledge of Financial Statements and credit analysis.
• Good knowledge of credit structures and applicable risk management.
• Good knowledge of Onboarding, Know Your Customers (KYC) and Anti-Money Laundering (AML) processes.
• Good knowledge of the Commercial Banking Distribution structure as well as roles of other groups and partners within Commercial Banking (Business Service Centre (BSC), Enhanced Due Diligence Unit (EDDU) and AML, Roynat, Real Estate, Payment and Cash Management, Leasing, etc.).
• Good knowledge of the features and benefits of Commercial Banking products and services.
• Proficiency in Microsoft Office and Microsoft Teams.
• A high degree of flexibility to adapt to a wide variety of tasks and remote working conditions.

What will we expect from you to succeed in this role:
 

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support the collection of information directly from clients and other sources necessary to assess the client’s risk profile to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. This includes contacting clients, sourcing internal/external sources/web sites, documenting information in KYC documentation in various formats such as the Client Profile Information documents and liaising with various internal Compliance groups.
• Provide back-up to help resolve service-related matters (usually credit in nature or day-to-day banking) raised by the client directly to the Director(s) and Group Leads.
• Contact clients for financial reporting; input and analyze financial statements, including projections, financial covenants and borrowing bases; escalate any signs of deterioration and update appropriate systems; generate credit risk ratings, using CreditLens rating models; contribute to the  preparation of Credit Presentations; assist with completion of conditions precedent, due diligence and any other requirements necessary to obtain approvals; and ensure client files are complete, reporting is up to date and appropriately documented in various systems.
• Support as necessary in the annual review process and other credit related situations needed to maintain portfolio quality.
• Assist efforts with the client and various internal partners (e.g. BSC, EDDU, CRA, GBM) to ensure loan funding and business account openings are fulfilled as per customer expectations.
   

What's in it for you?
 

• This is your opportunity to be responsible for supporting approximately two Directors / Associate Directors in the National Accounts segment of Commercial Banking.
• Service clients headquartered in central Canada, though often with operations across Canada and/or international locations. Both borrowing and non-borrowing clients, typically with complex to sophisticated financial needs and solutions.
• For you to show-off your strong organizational skills to manage significant data from multiple sources and balance various tasks from client service administration to borrower reporting processing to credit related support.
• Be able to typically receive and work on requests from the Director(s) or members of the Credit Execution team but may also, at times, be requested to support Directors and Group Lead(s) throughout the Commercial Banking groups.
• Interact with, amongst others, the following partners: Global Risk Management, the Business Service Center, Corporate Security, Syndication Team, Global Banking and Markets and Commercial Banking Executive Office. You would also interact with external parties such as Solicitors, Accountants, Professional Service Providers and External Bank Groups.
• Report to a Director Execution in National Accounts.
   

If you thrive in an environment that is fast paced and demanding and will at times require priorities be re-adjusted to accommodate urgent requests, this is the job for you!
An organization committed to making a difference in our communities – for you and our customers.
The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
 

Working Conditions:

• Work in a standard office-based environment - Toronto
• In-office workspace is an ecosystem (hoteling) environment.  
• Non-standard hours are a common occurrence. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.