Our client is seeking two Team Managers to join their Disability Intervention Services (DIS) group — one in Vancouver and one in Langley. These leaders will play a critical role in managing teams of Rehabilitation Consultants and Medical Coordinators, ensuring high-quality, cost-effective service delivery that supports clients on their return-to-work journey.

This is an opportunity to join a strong, collaborative organization. The successful candidate will be an agent of change with a commercial mindset, able to empower their team, provide strong leadership, and balance clinical knowledge with business acumen

Responsibilities:

• Ensuring the efficiency and cost effectiveness of the day to day services provided by the team of Rehabilitation Consultants.
• Coaching, supervision, and performance management of the Rehabilitation Consultants on the team.
• Recruiting of new staff, and oversight of new staff development throughout the orientation, training and mentoring period.
• Assessment of individual staff development needs on an ongoing basis.
• Acting as a technical expert to the team on medical coordination and disability management issues.
• Ensuring that the Rehabilitation Consultants understand and follow Canada Life's claims philosophy and practices.
• Assisting the Rehabilitation Consultants to develop realistic, cost-effective rehabilitation plans.
• Reviewing and approving the Rehabilitation Consultant's rehab plans/expenses according to the authority approval process.
• Ensuring effectiveness of the quality program which involves the completion of Quality Program reviews (assessing plan cost effectiveness, timeliness, and duration of interventions by local Rehabilitation Consultants'); and identifying areas of development that require further coaching.
• Monitoring data and reports on Disability Intervention Services effectiveness and individual Rehabilitation Consultant's statistical results related to service standards.
• Communicating to the local Rehabilitation Consultants regarding new initiatives affecting the Disability Intervention Services and Disability Management Service organizations.
• Working in collaboration with all staff of the Disability Management Services Office, as well as the staff from the Group Sales Office.
• Participating in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives impacting claims and Disability Intervention Services.
• Promoting/supporting return to employability meetings within the Disability Management Services Office management team.
• Promoting Disability Intervention Services with customers, and managing the customer/client relationships affiliated with the Disability Management Services claims operation.
• Providing input into issues as a member of the Disability Intervention Services management team.

Qualifications:

• Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as in a licensed health care provider
• Five to seven years' experience in the insurance rehabilitation or the field of disability management
• Demonstrated ability to lead teams effectively, balancing accountability with empowerment.
• Strong business acumen and commercial mindset, with the ability to analyze data, KPIs, and cost-effectiveness.
• Ability to act as an agent of change, bringing new ideas and approaches to disability management.
• Proven capacity to manage multiple competing priorities in a fast-paced, non-linear environment.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.