Embedded Operations Manager, SFU

GardaWorld is on the hunt for an Embedded Operations Manager for SFU who has the drive and experience to handle multiple sites in the lower mainland.  As the Embedded Operations Manager, you will act as the primary point of contact for client services, employee performance and incident escalation.  If you bring experience working in a leadership position and thrive in a fast-paced environment where building relationships is a key factor to your success, this is the role for you!   

You will be liaison with SFU stakeholders, GardaWorld team members, and internal operations and act as the primary point of contact for client service, employee performance, and incident escalation.  We are looking for a professional who is passionate about the industry and looking for an opportunity to develop their careers with a leading organization! 

Operations Manager Key Responsibilities

• Maximizing customer retention by driving and ensuring customer satisfaction
• Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
• Ensuring customer expectations and contractual requirements are translated into operating instructions
• Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate
• Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards
• Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios
• Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
• Coordinating with union representatives on personnel related matters as required

Qualifications

• University Degree and five plus years of related experience in the post secondary education arena and risk management and or operations in a institutional environment, or equivalent combination of education, training and experience.
• Experience in the security industry ideal

• Good knowledge of related health and safety guidelines/regulations (secondary education facilities both Provincial and Federal), risk management assessment, laboratory hazards (e.g., chemicals/pesticides, biologicals, radioisotopes), and safety equipment/procedures.
• Excellent planning, organizational ability, analytical reasoning, negotiation and problem-solving skills.
• Excellent personnel management skills.
• Excellent supervisory and team management skills.
• Excellent interpersonal and communication (oral and written) skills.
• Ability to interact cooperatively with people of differing personalities both within the Department and in other University Departments and internal/external support services to achieve positive results.
• Excellent analytical, problem-solving, and conflict resolution skills.
• Demonstrated aptitude for a high degree of initiative and innovation, ability to manage multiple projects and priorities, and respond to requests in a timely manner.
• Ability to interpret and apply complex policies and procedures.
• Strong knowledge of Microsoft Suite, database applications and email applications.
• Ability to exercise professional and mature judgment and to handle confidential/sensitive material with discretion.
• Ability to work independently, as well as collaboratively with others, and to meet deadlines.

What we offer you:

• Health Benefits
• Flexible hours 
• Career development and advancement
• RRSP contribution after one year of employment
• Full time permanent position

Salary Range: 75K - 90K  (dependent on experience)

Why Join Us?

This position offers a unique opportunity to take on a leadership role in a dynamic, fast-paced environment.

SSVAN