Role Responsibilities

Responsibilities: 
1. Regulatory Oversight:

• Execute duties under the Continuing Care Act.
• Monitor compliance with legislative requirements in licenced facilities.
• Conduct inspections and make licensing recommendations for supportive living and continuing care accommodations.
• Collaborate with various stakeholders, including operators, health authorities, and social agencies, to address compliance issues.

2. Complaint Investigation:

• Investigate complaints related to the Accommodation Standards, developing plans and reporting findings.
• Assess situations where unlicensed supportive living accommodations are being provided and determine eligibility for licensing.
• Issue non-compliance notices and enforce compliance actions as necessary.

3. Continuous Improvement:

• Identify trends and propose solutions to enhance the continuing care system.
• Participate in committees and working groups to provide expertise on legislation and standards.
• Promote collaboration with stakeholders and authorities to share best practices.

4. Reporting and Analysis:

• Prepare thorough inspection and investigation reports to support licensing and compliance decisions.
• Document inspections, incidents, and compliance actions accurately in databases.
• Alert management to emerging issues and provide recommendations for improvements in licensing processes.

5. Support and Coordination:

• Act as a point of contact for inquiries, project assignments, and unit support.
• Review media and inspection reports, ensuring accuracy and quality assurance.
• Provide support to field inspectors and cover for absent colleagues as needed.

Role Responsibilities Cont.

6. Public Complaints:

• Handle follow-up on public complaints, assessing compliance with relevant legislation and standards.
• Develop and execute investigative plans for complaints, ensuring timely resolution and documentation.

7. Incident Review:

• Review duty to notify incidents submitted by operators to ensure compliance with accommodation standards.
• Make referrals to other authorities as necessary based on findings.

8. Licensing Process Support:

• Assist new operators through the initial licensing process by reviewing applications and confirming compliance with legislation.
• Liaise with funding bodies to gather relevant information and ensure proper licensing of accommodations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility: With no two days being the same and quick solutions required, you can be agile, looking within your experience to shift along with priorities while bringing the best solutions forward.
Drive for Results: This role requires someone who loves to work independently and is a self-motivated go-getter who will drive for results to proactively get things done with every task they touch.
Build Collaborative Environments and Develop Networks: As the position works very closely with organizations outside of the Ministry of Assisted Living and Social Services, developing networks in a way that builds trust and respect, combined with the capability to build collaborative environments with the various partners, is the only way to be successful.
Systems Thinking: This position is a piece of a much larger puzzle; using systems thinking skills to understand how your work touches and affects the work of others while utilizing that information to carry out your work is essential.
Creative Problem Solving: Since every situation is unique, you must use your creative problem solving skills to find the root cause of a problem, then work with stakeholders to come up with timely viable solutions, often in high stress situations.

Qualifications

Education:

• University degree in healthcare, accreditation, education, human services, regulatory compliance, or a related field and 2 years related experience.
  
  

Equivalencies:

• Related diploma with 4 years of relevant experience.
• Related certificate with 5 years of relevant experience.

Required:

• Knowledge of the Continuing Care Act, Continuing Care Regulation, and the accommodation standards.
• Familiarity with property ownership options and collateral authority legislation.
• Understanding of Protection of Privacy Act, Health Information Act, and established protocols under the Protection for Persons in Care Act.

Skills and Competencies:

• Proven ability to build and work effectively within a team and demonstrate strong networking skills.
• Proficient in various software programs including Outlook, Adobe, Excel, Word, Teams, etc.

Preferred Assets:

• Experience in formulating solutions to complex issues involving multiple stakeholders with competing interests.
• Knowledge of ethics and the interdisciplinary nature of relevant issues.
• Strong skills in consultation, interviewing, negotiation, de-escalation, conflict management/resolution, investigation, and documentation.
• Ability to work independently across a large geographical area, identifying, analyzing, and resolving issues within strict timelines.
• Effective liaison and facilitation skills with an ability to persuade and assert sensitivity to the needs of vulnerable populations.
• Completion of the Foundations of Administrative Justice course.
• National Certified Investigator and Inspector designation or completion of an equivalent program.
• Must maintain valid Basic Life Support certification.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work are 8:15 AM to 4:30 PM, Monday to Friday. This is a full-time position working 36.25 hours per week.

Temporary positions until March 31, 2026, and March 31, 2028. 

Position locations: Red Deer and Calgary.

A cover letter outlining how your experience directly relates to the qualifications of this role and how you will ensure work-life balance with the amount of travel the role entails is recommended.

Travel – this position is approximately 80% travel with approximately 50% of that being overnight travel. The candidate may have to travel up to 5 days per week, overnight stay. Ability to travel throughout the province. Occasionally, travel may be required on short notice.

Valid class 5 driver's license and a reliable vehicle is required.

Occasional evening and weekend work may be required.

If a security screening is required:

• The final candidates may be required to undergo pre-employment checks (Reference check/Criminal Record Check and/or Academic).
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

If temporary assignments or under-fills will be considered;

• Northern Allowance.
• Shift work.
• Travel; etc.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.