JOB SUMMARY

The Learning & Development Coordinator is a key contributor to the development and coordinated delivery of customized training programs that support the operational workforce responsible for essential front-line operational services. This role ensures that training initiatives are responsive to real-world needs and aligned with strategic priorities, helping build a capable, confident, safe, and future-ready workforce. 

Working closely with area managers, zone supervisors, and internal stakeholders, the coordinator identifies helps identify training needs and gaps, liaises with service providers to create customized training solutions, and ensure delivery with minimal disruption to operations. Responsibilities include the creation and maintenance of annual learning plans and role-specific training matrices, developed in collaboration with business partners. The position oversees training budgets, including the preparation of purchase orders, sole-source justifications, and the strategic allocation of funds across service areas. Vendor relationships are managed to ensure high-quality, customized training delivery that reflects operational realities and meets safety standards. The coordinator monitors training activity across platforms such as SAP, Moodle, and Power BI, analyzing trends and generating insights to support data-driven decision-making and continuous improvement.

As the primary point of contact for training within the service area, the coordinator promotes learning opportunities, supports participation, and fosters engagement across teams. This role plays a critical part in strengthening workforce capabilities, supporting career development, and enhancing the quality of public services delivered throughout the city.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree

Minimum of 4 years of progressively responsible experience in training and development program co-ordination, support, implementation and evaluation.  

KNOWLEDGE

• Possess general knowledge of the corporation, departmental business requirements, policies and organizational structure
• CUPE Local 503 (Inside/Outside) Collective Agreement, along with associated program documents (e.g. MAB, CMZ Training Program, Forestry In-Training Program, etc.)
• Human Resources practices and principles related to staffing and scheduling
• Training and development practices and evaluation methodology
• Adult education principles and practices
• Organizational change and development
•  Principles and techniques of project management 
• Planning and performance measurement
• Business Process modeling 
• Policy and procedure documentation practices
• Customer service delivery methodologies and skills
• Consultation methods and practices
• Protocols for developing submissions, briefings, major reports
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team  
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance  the stress of multiple demands, conflicting priorities, and pressures, with a keen sense of quality and deadlines
• Able to plan, lead, coordinate, implement and manage projects to completion
• Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Possess strong problem solving skills and the ability to make decisions
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus 
• Possess strong verbal and written communication and presentation skills 
• Possess strong existing computer skills, with ability to use Microsoft Office suite applications and SAP (HR and Training & Events Modules)
• Able to prepare reports, presentation materials, correspondence in an organized, clear and concise manner
• Able to think analytically, and concentrate/focus on accuracy and detail
• Able to demonstrate leadership and initiative
• Able to demonstrate sound judgement  
• Possess maturity, patience, integrity 
• Patient, flexible and adaptable to deal with shifting priorities 
• Able to display tact and diplomacy and to exercise discretion 
• Innovative and creative