JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.

You provide professional library service in one or more of the following areas: information, reference and readers’ advisory, programs, collection development, bibliographic access and inventory control, systems support or development and maintenance of web based services and staff training and development. Performs supervisory duties. You may be assigned duties in children, youth and/or adult services, and may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of Master's degree in library and/or information sciences from an accredited library school.

Minimum of 2 years of related experience.

KNOWLEDGE

• General knowledge of Library policies and procedures.
• Library circulation procedures and practices.
• Supervisory techniques and practices.
• Evaluation criteria to select materials for addition to Library collections.
• Theories and principles of library science as well as methods and techniques of library operations.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Methods and techniques of classification, cataloguing and authority control.
• Methods and techniques of systems analysis and applications.
• Principles of collections development and maintenance.
• Adult/children literature in a variety of formats, readers’ advisory services, trends in reading, literacy and ESL collections and adult/children’s programming.
• Knowledge of current automated library systems.
• Knowledge of microcomputer, hardware, software and peripherals.
• Knowledge of current web development tools and trends.
• Knowledge of intranet structures and development.
• Electronic database and other bibliographic searching techniques.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• Methods, techniques and practices of adult training, including needs identification, curriculum design/adaptation, delivery and evaluation.
• Must possess the training, experience and knowledge to organize the work and its performance.
• Knowledge of customer service techniques and protocols
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.