Operations Manager

TerraHR Consulting

Ottawa, Ontario

Salary: 80,000.00

About Us

At CFT Group, we offer a variety of responsible strategies that support the reusing, reducing and recycling of materials that are sustainable to our planet, and future. Our lines of business include Recycling, Transport, Auto Sales, Demolition, Bins and Storage. Together we provide our customers with complete solutions to manage and dispose of their materials (primarily metal). Exceptional customer service is at the heart of our business, and our dedicated team is the driving force behind our success.

Position Overview

We are looking for a dynamic Operations Manager to oversee the auto division, drive growth, and ensure the success of our auto recycling business. If you are results-driven with a strong business acumen and enjoy fostering strong relationships with customers and teams, we want to hear from you!

What You’ll Do:

Customer & Business Development

Utilize prospecting strategies to identify and connect with potential customers.
Build and sustain strong relationships with dealerships, automotive repair shops, and other key partners.
Uncover and develop new business opportunities with clients.
Conduct follow-up calls to ensure customer satisfaction and encourage feedback through Google reviews.

Operational Management

Develop and implement strategies to increase market share and customer retention.
Oversee team scrum meetings to maintain productivity and align on goals.
Audit daily operations, including pickups and payments, to ensure accuracy and efficiency.
Manage "Car Collected" dashboards and verify EMT payment processes.
Ensure "Donate a Car" program records are up to date.

Team Leadership & Performance

Monitor and review calls for quality control, pricing accuracy, and customer service.
Provide coaching and performance feedback to team members.
Maintain the weekly office schedule and communicate it via the Dream Team WhatsApp group.

Data & Record Keeping

Maintain detailed and accurate records of customer interactions and leads.
Input key performance data into KPI systems and ensure deadlines are met.
Verify employee hours in the ADP system to ensure accurate payroll processing.

Collaboration & Strategy

Work with the marketing department to develop and distribute effective marketing materials.
Strategically negotiate with customers to secure sales and build long-term loyalty.
Keep management/team informed of unflagged EMT payments and other key updates.

Qualifications

Established track record of success in automobile operations management, sales, or a related discipline.
Strong organizational and problem-solving skills.
Exceptional communication and interpersonal abilities.
Familiarity with CRM systems, KPI tracking tools, and automotive recycling processes is an asset.
Ability to develop, train, and lead a team, and inspire high performance.
Comfortable with strategic decision-making and negotiating customer agreements.
OMVIC license is required.
A valid driver’s license and a clean driving record are mandatory.
Completion of a police background check and credit verification is required.

Why Join Us?

Competitive salary with unlimited earning potential through uncapped commissions, complemented by a comprehensive benefits package.
Opportunities for professional growth and career advancement.
A collaborative and supportive team environment.
The chance to make a positive impact in the auto recycling industry.

How to Apply:
CFT Group has partnered with TerraHR Consulting to fill this position. To explore this opportunity further, please click "Apply Now". We thank you for expressing interest in joining our team, however only those who qualify for the position will be contacted.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

info@terrahrconsulting.com

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About TerraHR Consulting

Founded in 2023 by industry leader Ana Palomino, TerraHR Consulting brings over 15 years of recruitment and staffing expertise to redefine how organizations connect with talent. With a vision to move beyond transactional hiring practices, TerraHR focuses on uncovering transferable skills and fostering meaningful, long-term relationships between employers and job seekers. We specialize in placing professionals across architecture, engineering, corporate functions, and related sectors, delivering tailored solutions that align with both organizational needs and individual career growth. Guided by the core values of integrity, collaboration, equity, and compassion, TerraHR is committed to reshaping the recruitment landscape through innovative strategies, personalized service, and a sustainable approach to talent management.

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