Now Hiring: Seasonal Customer Service Representatives (Remote | Training in Toronto)
Location: Toronto, ON (Remote role with in-person training in North York)
Start Date: October 14th
Type: Contract (with potential for extension)
Pay Rate: $21.90/hour
Schedule: Part-time (24 hrs/week) ramping up to Full-time (37.5 hrs/week by mid-November)

We are currently recruiting on behalf of a leading global company in the beauty and cosmetics industry for multiple Customer Service Representative roles. This is an exciting seasonal contract opportunity supporting a major online retail operation, with the potential for contract extension based on business needs and performance.

Key Details:

• Remote Work: This is a work-from-home position, with one week of in-person training in North York (near York University). Parking and public transit access available.

• Equipment Provided: Equipment will be issued on-site and brought home for remote work.

• Training: 1-week of in-person training (6-hour days). May be extended slightly depending on needs.

• Work Hours: Start with 24 hrs/week and increase to 37.5 hrs/week by mid-November.

  • Regular hours: Mon–Fri 9am–9pm, Sat/Sun 10am–6pm

  • Extended holiday hours may apply: Mon–Fri 8am–10pm, Sat/Sun 9am–7pm (late Nov–Dec)

• Blackout Period: Availability is required during key retail dates including Black Friday (Nov 27–Dec 2), Boxing Day (Dec 26), New Year’s Eve (Dec 31), and New Year’s Day (Jan 1).

• Holiday Closure: Closed December 25.

Role Responsibilities:

• Provide outstanding customer service through multiple channels: phone, email, and chat.

• Handle mostly inbound communications, with occasional outbound follow-ups.

• Accurately log interactions, resolve inquiries, and provide timely updates.

• Represent a portfolio of well-known beauty brands within the Canadian market.

• Maintain professionalism and empathy, especially during peak periods.

What We’re Looking For:

• Prior customer service experience - retail or call centre preferred.

• Strong communication skills – both verbal and written.

• Ability to work independently in a remote environment.

• Comfortable learning and navigating multiple systems and tools.

• Open availability during peak holiday periods.

• Bilingualism is an asset (additional compensation may apply for bilingual candidates).
  This is an excellent opportunity to work with a well-established industry leader while gaining experience in a dynamic, fast-paced customer service environment. If you're customer-focused, tech-savvy, and ready to dive into the busy holiday season, we want to hear from you.

Apply today – interviews begin end of September!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.