Calling all Bilingual and Unilingual Customer Service Representatives! Are you ready to be at the forefront of delivering exceptional customer experiences through respectful, polite, and empathetic communication via phone and email? Join us and make a meaningful impact every day!

Location: Anywhere in Canada.
FULLY REMOTE
Hours: Must be flexible for all shifts, Monday to Friday, 8 AM - 8 PM EST.
Contract: 4-week contract to start, with potential for extension based on work needs.
Start Date: October 28th - November 28th.

OVERVIEW OF RESPONSIBILITIES:

• Provide direct customer service to clients, including providers and plan members.
• Assist customers with annual enrollment, whether they are new or renewing their plans, guiding them through coverage options (Gold, Silver, Bronze).
• Handle inbound calls for account registration and provide light technical support.
• Maintain a high level of service for inbound/outbound calls and emails.
• Review and adjudicate submitted claims for multiple lines of business.
• Ensure accuracy in all client interactions and claim adjudication.
• Drive members to self-serve by walking them through the account platform, assisting them in making their own selections without making choices for them.
• Process and share emails for a specific team and manage call transfers as needed.
• Adhere to key performance indicators, such as client satisfaction and accuracy.
• Follow internal policies and procedures.
• Perform other related duties as assigned.

WHO WE'RE LOOKING FOR:

• Seeking Unilingual and Bilingual candidates!
• Background in healthcare, pharmacy, benefits administration, or insurance is an asset.
• Experience in customer service or in call centers.
• Strong attention to detail and commitment to accuracy.
• Positive problem-solving attitude.
• Ability to work collaboratively in a team.
• Proficient in MS Office and web browsers.

If interested, please apply below!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.