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Help Desk Technician - IT

Calian

Kingston, Ontario

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    Save this job      2025-10-20

Help Desk Technician - IT

Calian

Kingston, Ontario
 
Salary: Information not available
 

Position Overview

Calian is currently hiring a bilingual Help Desk Technician – IT to support our customer in Kingston, ON. This on-site role involves providing technical support for end-users and infrastructure, performing diagnostics and troubleshooting, and supporting IT systems in a Windows and/or Linux environment.

Location
Kingston, ON
Job Type
Full Time

Responsibilities

  • Provide first-level technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve hardware, software, and network issues on PCs, servers, and switches
  • Perform installation, configuration, and maintenance of IT hardware and software systems
  • Support user account management including password resets, permissions, and access control
  • Maintain documentation related to support tasks, configurations, and procedures
  • Perform routine monitoring and maintenance of IT systems to ensure optimal performance
  • Escalate complex issues to senior technical staff when necessary
  • Assist in maintaining inventory of IT assets and ensuring up-to-date records
  • Provide basic training and support to users on company IT systems and tools
  • Participate in IT projects including deployments, upgrades, and migrations
  • Ensure compliance with IT security protocols and practices
  • Work closely with internal teams and client stakeholders to resolve service requests
  • Other duties as assigned

Qualifications

Mandatory Technical Criteria (MTC)

MTC1

Must have a diploma or certification from a recognized training institution or post-secondary institution in Networking Administration, Computer Networking, or IT. Examples include (but are not limited to):

  • Microcomputer Engineering Technology Diploma
  • Network and Internet Systems Specialist Diploma
  • Network and Communications Technician Diploma
  • Computer Networking and Technical Support Diploma

MTC2

Must possess one of the following certifications:

  • Microsoft Certified Professional (MCP)
  • Red Hat Certified System Administrator (RHCSA)
  • Red Hat Certified Engineer (RHCE)
  • VMware Certified Professional (VCP)

MTC3

Must have demonstrated experience with configuration, management, and maintenance tasks for PCs, servers, and switches in Linux or Windows environments.

Additional Requirements

  • Must be able to obtain a Government Security Clearance at the Secret level

Security clearances

  • A security clearance and/or vulnerable sector screening might be required for this position.  
  • Our recruiter will walk you through the security clearance requirementand process.

 We are ommitted to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

A.Robillard@calian.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

About Calian

Calian is a diverse Canadian company offering highly specialized solutions in four operating segments: Health, IT and Cyber Solutions, Learning and Advanced Technologies. With more than 40 years in business, Calian is known for its unwavering commitment to customer satisfaction. It's our people delivering our high-quality solutions who make the difference. We offer military veterans and their families a range of full- and part-time career opportunities. Join our team of professionals across Canada as we strive to move the world forward.