JOB SUMMARY

Reporting to the Program Manager, Project Management & Quality Assurance Unit, you are responsible for the development and delivery of operationally focused training, including the provision of change management advice and services to meet business and process change objectives and initiatives within Infrastructure Services. You focus on the people side of change at the operational level when it comes to the impacts of new or enhanced business processes, tools, and project and quality management systems. You also support the development and revision of business processes and create and promote any implemented changes, including communication and training requirements to minimize employee resistance and maximize employee engagement. You foster faster adoption of process changes, greater ultimate utilization, and a higher quality proficiency on the changes implemented, such that expected results are achieved.

EDUCATION AND EXPERIENCE

Completion of 3 years post-secondary education in a field related to business and organizational change management

Minimum of 3 years of experience in a field related to business and organizational change management.

KNOWLEDGE

• Working knowledge of change management processes
• Knowledge of structured change management methodologies and their application in the research, evaluation and selection of change management tools and best practices 
• Knowledge of project management methodologies and their application
• Knowledge of operational planning practices
• Teambuilding and team management principles and practices
• Knowledge of methods, techniques and practices of identifying resistance to change, performance gaps and means of overcoming such challenges
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• General knowledge of adult education and training

COMPETENCIES, SKILLS AND ABILITIES

• Change management skills, strong diagnostic abilities and the ability to partner with executives/manager/employees in a highly matrixed organization
• Strong organizational skills and demonstrated ability to effectively manage multiple responsibilities and projects
• Strong interpersonal skills
• Exceptional verbal and written communication, coaching and presentation skills and analytical thinking
• Well-developed interpersonal skills; proven ability to communicate effectively at all levels of the organization;
• Demonstrated facilitation skills; ability to adapt to various audiences of differing sizes; manage conflicts and adapt to technology or other issues that arise
• Research, analysis and problem solving and root cause identification skills
• Influencing and promotional skills; skills in persuasion
• Team player
• Solid work ethic
• Effectively manage multiple, concurrent demands and changing priorities
• Focussed on client service and satisfaction
• Tactful, professional and diplomatic
• Ability to build consultative business partnerships with departmental client groups; 
• Ability to meaningfully communicate discrete data and business concepts 
• Ability to influence change and gain necessary support and commitment for change