The GWAM Retirement Operations team is looking for a highly skilled Executive Assistant (EA) to provide outstanding support to an AVP and VP. In this role, you will manage daily schedules, coordinate meetings, handle correspondence, prepare reports, and occasionally conduct research. We are seeking a candidate with strong organizational skills, meticulous attention to detail, and the ability to handle confidential information with discretion. As an Executive Assistant, you will serve as a key liaison between executives, other EAs, staff, and external contacts, ensuring seamless communication and coordination. Join our team and contribute to the success of our dynamic operations environment.

Position Responsibilities:

• Provide advanced administrative support to AVP and VP level staff, relieving them of detailed tasks and taking initiative within established guidelines.

• Manage complex and frequently changing calendars, schedule meetings, prepare agendas, and draft invites with additional context for attendees.

• Coordinate travel arrangements, including handling foreign travel details such as entry papers and visas, and complete expense reports.

• Serve as the office manager for staff, assist with departmental events, and perform other administrative duties like taking meeting minutes.

• Communicate information between executives and internal/external contacts, prioritize meeting requests, and handle urgent matters using judgment.

• Manage assigned projects to ensure timely completion, assist in crafting draft presentations, and act as a backup for other Executive Assistants, maintaining agility as priorities shift.

Qualifications:

• Bachelor's degree in administration, business, or a relevant field.

• 2-5 years of administrative assistant experience, with some project management experience preferred.

• Proficiency in all MS Office applications and a proven ability to adapt to new technologies.

• Strong verbal and written communication skills for engaging with senior officers and representatives.

• Excellent organizational skills, including meeting planning, coordination, priority setting, and task management.

• Ability to navigate complex and sensitive situations with excellent judgment, discretion, empathy, and a collaborative approach.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.