We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
The Role
The purpose of this role is to lead and manage the IT Operations Support team across North America and Europe, ensuring the optimization of IT service delivery through industry best practices and service management principles. The role is responsible for overseeing daily operations, driving continuous improvement, and aligning IT support services with business objectives.
Responsibilities
Team Leadership & People Management
Operational Oversight
Service Management & Delivery
Vendor & Stakeholder Engagement
Continuous Improvement & Strategy
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
richard.a.murray@accenture.com
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