A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you’ve got a passion for applying your ServiceNow technical skills, take pride in implementing new functionality for clients and are ready to take your career to the next level, let’s talk.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business.
Job Description:
We are seeking a highly skilled and motivated Implementation Specialist to join our ServiceNow team. In this role, you will be responsible for the successful delivery of ServiceNow solutions within a client consulting environment. You will lead the implementation and ongoing support of a ServiceNow Configuration Management Database (CMDB) solution, ensuring the accuracy, integrity, and reliability of IT asset and relationship data. The ideal candidate will possess deep technical expertise across multiple ServiceNow modules, such as ITSM, ITOM, CSM, HR, HAM, and SAM. Other responsibilities include applying ServiceNow methodologies and follow platform best practices to design, build, test, and deploy ServiceNow solutions that align with client objectives.
Key responsibilities:
• Client Collaboration: Help lead client engagements, ensuring that deliverables meet contract and work plan objectives and strengthen client relationships through regular interactions, understanding their business, and communicating expectations to the engagement team.
• Team Leadership: Work independently and/or lead small teams to ensure successful delivery of ServiceNow engagements
• CMDB Implementation and Support: Lead the implementation and ongoing support of the ServiceNow Configuration Management Database (CMDB), ensuring the accuracy, integrity, and reliability of IT asset and relationship data, while aligning with best practices and client-specific requirements.
• Data Modeling: Create and maintain CI classes, relationships, and attribute definitions within the CMDB.
• Discovery & Automation: Configure and optimize ServiceNow Discovery and Service Mapping. In addition, integrate other discovery tools with the CMDB to automate data collection and synchronization.
• ServiceNow Solutions: Design, implement, and provide ongoing support for ServiceNow solutions across various modules, ensuring alignment with client requirements, platform best practices, and organizational standards.
• Process Improvement: Continuously assess and optimize ServiceNow-related processes and workflows to increase efficiency and streamline operations.
• Documentation & Training: Create documentation for ServiceNow configurations and provide training to technical users.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
richard.a.murray@accenture.com
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