Competition # : 46956
Department: Public Works
Location: SYDNEY
Type of Employment: Casual Relief
Union Status: Exclusion - Non Union - NSPG
Closing Date: 23-Sep-25 (Applications are accepted until 11:59 PM Atlantic Time)
Building and maintaining our provincial infrastructure is no small job.
The Department of Public Works designs, constructs and maintains provincial highways, public buildings, bridges and other related infrastructure.
With a mandate to provide the safe and efficient movement of people and goods, the maintenance and upkeep of our 23,000 kilometers of roads and highways and 4,100 bridges is paramount to our core responsibilities.
The Department of Public Works Call Centre/Dispatch Operations Centre (Sydney Ops Centre) provides 24 hour, 365 days public answering service, dispatching, complaint tracking, emergency notification, weather tracking, alarm monitoring and after hour inventory monitoring (fuel & salt deliveries) to support Public Works District Operations.
The Operations Contact Centre Operator is responsible for providing call management services related to incoming calls from the public and other sources and outgoing call notification to Public Works staff using Customer Relationship Management Software (CMR), email, telephone and/or Trunked Mobile Radio.
The Operator responds to incoming calls relating to complaints about highway infrastructure, concerns about the Department's operations, general road hazard advisories or seeking information and assistance to help address transportation related issues. You will also monitor weather and road conditions, update an online condition reporting system (511), track department vehicle locations, and monitor various tracking and sensing equipment as well as security systems.
You must frequently access multiple communications and information technology tools and databases to support these activities through computer aided dispatch and tracking systems and are also responsible for providing administrative and record keeping duties.
To be successful in this role, you will have completed High School and have five (5) years of related experience or an acceptable equivalent combination of training and experience.
The ideal candidate will also have the following skills and work experience:
An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Operators are required to work shift work with minimal supervision. If successful, you must be available to work varying 12-hour shifts during daytime, evening and overnight shifts, including weekends and holidays. The facility is a 24-hour operation and is a tobacco free environment.
A relief employee is an employee who is not regularly scheduled by the Employer, but who works relief assignments on an as-needed basis as operational requirements demand. As such, a relief employee does not have guaranteed hours of work.
Please note when competing for vacancies, a successful Temporary, Term or Permanent Relief Employee who is currently employed with the Province will maintain their bargaining unit status, seniority and benefit level at the new workplace.
Pay Grade: TE 15
Salary Range: $23.98 - $27.66 Hourly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
Current government employees may access this posting through the link below:
PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Email: competitions@novascotia.ca
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