Our client in the Financial Services industry is seeking a Bilingual Recovery Specialist to manage early-stage defaults and ensure effective collection processes are followed. You will lead by example, fostering strong relationships both within the organization and with clients.

Location: Toronto, ON (Must be onsite 3x a week)
Salary: Starting at $55K/annually + full benefits
Start date: ASAP
Monday to Friday 8:30am-5pm EST

Key Responsibilities

Operational Management

• Monitor and manage mortgage accounts in early delinquency, working with clients to find solutions.
• Review account statuses to identify issues that need attention.
• Communicate with borrowers through phone, email, and written correspondence to assess their financial situations and offer guidance.
• Negotiate payment plans or solutions for clients struggling to meet their obligations.
• Document all interactions and account activities accurately.
• Prepare reports and seek guidance from senior team members on next steps.
• Participate in monthly projects as needed (e.g., obituary searches).

Customer and Stakeholder Management

• Collaborate with internal teams such as Customer Experience, Portfolio Administration, and Sales.
• Order necessary checks and searches from external partners.

Skills and Experience

Qualifications

• Knowledge of collections, mortgage terms, risk management, and regulatory compliance.
• University degree or community college diploma.
• 1+ years of experience in the mortgage industry or financial services.
• Proficiency in MS Office and familiarity with CRM platforms (e.g., Salesforce).

Attributes

• Well-organized and capable of working independently or as part of a team.
• Detail-oriented and accurate.
• Strong communication and problem-solving skills.
• Bilingual in English and French is required.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.