JOB SUMMARY

The Technical Support Branch provides technical support to ensure Transit buses, PARA Transpo, equipment, and all other operational vehicles that provide public service are reliable, maintainable, and safe. Technical Support team launches investigations and conducts audits and quality analysis as well as monitoring service and Mean Distance Between Failures (MDBF) to ensure the City is protected from liabilities associated with vehicle incidents and collisions.

You are responsible to: monitor, measure, audit and review the performance of the vehicle maintenance systems; manage the production of quality metrics to measure the soundness of the vehicle system engineering processes; provide a single point of contact for all technical issues and concerns regarding the vehicle fleets; track, trend, and analyze fleet reliability issues for new and existing fleets; oversee and provide direction and comments to fleet expansions; complete technical analysis of bus system failure modes; review and monitor operational requirements; and lead bus capital improvement projects.

In addition, you provide technical support and design input during the procurement specification and tender phase of new orders; are responsible for the technical review of design submissions and responses to the RFIs (Request For Information); assist with the tracking and monitoring of vehicle quality issues during the vehicle procurement and maintenance phases; assist with investigations, root cause analysis, and technical reporting writing; assist with investigations in relation to systems operations and interrelated bus, track and signal infrastructure issues; complete root cause analyses for system or sub-system failures/issues; manage the development and delivery of vehicle lifecycle & safety programs; and provide support to Transit Engineering Services during major operational events.

You also participate on technical committees and lead project teams to provide engineering expertise to discuss and resolve issues on projects internal and external to the department that may impact the operational requirements of the Transit Services Department.

EDUCATION AND EXPERIENCE

Four (4) year Bachelor of Applied Science or Bachelor of Engineering in Electrical, Mechanical, or Systems Engineering

Seven (7) years experience in bus/rail vehicle fleet engineering, maintenance and operation, testing and commissioning, overhaul planning, life cycle planning, and reliability improvement programs for new and existing fleets and experience transit and rail control/power control systems, railway integrated control systems and systems integration

Knowledge of rail systems including track, power systems, and signaling systems would be an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• A working knowledge of passenger railroad / transit operations railway industry procedures and practices
• Urban transit vehicles and their mechanical, pneumatic, hydraulic, electrical, and electronic subsystems
• A railway specific discipline such as track, track bed, civil and structures, power, signaling, telecommunications
• Development lifecycle and lifecycle products
• Knowledge of the structure and technology of the City of Ottawa railways
• Systems architecture/interface modeling
• Behavioural/operational concept/RAMS modeling
• Life cost modeling
• Risk assessment (both technical and project)
• Project management techniques and practices associated with the planning, documentation and monitoring of systems engineering activities
• Architecture modeling tools and/or model-based systems engineering tools
• Operational modeling and capacity planning including use of application software
• Systems engineering and technical assurance
• RAMS analysis including use of application software
•  Engineering Safety Management
• Electro Magnetic Compatibility
• Risk identification analysis and mitigation
• Rail operations and planning, assurance, systems engineering, RAMS, Engineering Safety Management, procurement and transaction advice, and development and feasibility studies
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers 
• Conversant with railway design safety principles HSE/HMRI, railway safety standards
•  Familiar with AREMA standards, Transport Canada standards and mass transit APTA  
• Be conversant with the requirements of EN 50216 RAMS Railway Applications including

COMPETENCIES, SKILLS AND ABILITIES

• Project lifecycle management from a Systems Engineering perspective
• Can apply 'Systems Thinking' to problems at technical, project and enterprise levels
• Strong interpersonal skills and the ability to communicate at all levels in the spoken and written word
• Self-motivated and the ability to work under pressure are vital
• Good team player and decision maker
• Excellent analytical, teaming and communication skills and be able to effectively relate to all staff and client team members within a team-based, matrix environment 
• Excellent written and spoken English, including advanced verbal reasoning and the ability to write effective reports
• Developing and delivering presentations
• Microsoft Office applications and applications associated with Systems Engineering
• Ability to influence and persuade others to consider other possibilities
• Guiding and mentoring others to deliver work
• Engagement & liaison with both external and internal clients and project engineering teams
• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to manage concurrent projects and bring projects to completion on time and within budget
• Able to foster trust and cooperation to coordinate activities between technical staff, consultants, contractors 
• Able to identify and analyze and recommend solutions to issues and problems pertaining to assigned projects to mitigate loss/project downtime
• Able to prepare RFQ’s and RFP’s, review, analyze and recommend acceptance of proposals
• Able to carry out inspections to resolve project on-site problems and accept/reject contractors’ work
• Able to perform data analysis, formulate recommendations, and create and maintain reports 
• Ability to read drawings from existing records or for proposed works