Role Responsibilities

Within the Consumer, Registry, and Strategic Services Division of Service Alberta and Red Tape Reduction, the Consumer Services Branch ensures that that the Minister's Mandate, Ministry strategic and business plan goals drive outcomes to ensure consumers are protected and a fair marketplace for businesses through effective legislative and regulatory frameworks.

The Condominium Dispute Resolution Tribunal's (the Tribunal) mandate is to provide timely, fair, and independent dispute resolution services, consistent with relevant legislation, regulations, bylaws, rules, guidelines, and the principles of natural justice.

The quasi-judicial Tribunal administers dispute resolution services for condominium corporations and owners in relation to specific matters of jurisdiction as set out in regulation, and in accordance with the Condominium Property Act (CPA), Condominium Property Regulation (CPR), and the new Condominium Tribunal Regulation as well as condominium corporation bylaws and rules.

Reporting to the Executive Director of Consumer Services with additional accountability to the Chair of the Tribunal, the Director of the Tribunal provides strategic direction, leadership and oversight of the overall operations and administration of the Tribunal and its services.

Key responsibilities will include but not limited to:

• Provide strategic direction, and oversight of the processes and associated tools and supports for the Tribunal’s jurisdiction.
• Ensures the Tribunal has effective and efficient operations, processes and procedures to support the timely resolution of disputes, aligned with applicable legislation, policies, rules of practice, and other frameworks.
• Provides strategic leadership to ensure the ongoing effectiveness and responsiveness of the Tribunal, including developing and maintaining collaborative relationships with internal and external stakeholders, stakeholder engagement and development of policy advice and recommendations, ongoing review of processes and procedures, and addressing operational issues as required to ensure alignment with strategic plans, mitigation of emerging issues, and overall effectiveness of the Tribunal.
• Responsible for managing Tribunal’s financial resources to support effective program delivery and achievement of operational goals.
• Provide effective leadership, direction, oversight of the secretariat team to achieve Tribunal and Ministry goals.
• Oversee the effective and efficient delivery of training programs for Tribunal Panel Members and employees and ensure appropriate and effective support of the Chair and Tribunal Panel members in the fulfillment of their responsibilities.

Your strategic thinking, excellent analytical skills, attention to detail, strong people skills, and expertise in administrative law and quasi-judicial operations, t will help you assess complex issues and situations, mobilize resources, and find innovative policy solutions and recommendations that respond to emerging issues and government direction to ensure ongoing effectiveness of the Tribunal. Being self-directed with the ability to work independently, and collaboratively with others, will support you to achieve high quality outputs in a timely fashion. Your ability to foster trusting and dependable working relationships with colleagues and stakeholders will be essential in your success.

If this sounds like an environment that you would thrive in, we encourage you to apply!

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Develop Networks: Proactively builds networks, connecting and building trust in relationships with different stakeholders. Quickly establishes credibility and initiates relationships with a broad range of people in unfamiliar environments. Identifies common purpose and sets a path for ongoing connections. Nurtures relationships to build trust.

Build Collaborative Environments: leads sharing of expertise to achieve broader outcomes within the organization. Initiates strategic communication systems, linking up and down throughout the organization and with external stakeholders.

Systems Thinking: Consistently takes a holistic and long-term view of challenges and opportunities at multiple levels across related areas. Creates strategies that support the government's vision. Sets goals within the context of long-term outcomes and broad perspectives.

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and work effectively in a changing environment. Fosters agility in others. Creates processes, programs, or plans that encourage proactive and flexible approaches. Takes the lead by anticipating change and shifting work to ensure that change is successful.

Creative Problem Solving: Asks questions to get to the root of issues and generate deep understanding and new ways of thinking about an issue. Ensures that the right questions are being asked about the right problem. Creates a safe environment for others to voice and try out new ideas. Creates space for people to think creatively.

Qualifications

University graduation in a related field, such as business, business administration, public administration, administrative law etc., supplemented by seven years of progressively responsible experience.

Equivalencies may be considered: Master and five (5) years related experience, Diploma and nine (9) years related experience, Certificate and ten (10) years related experience, no post-secondary and eleven (11) years related experience may be considered.

Requirements:

The incumbent is required to have:

• Knowledge and experience in administrative law, dispute resolution and program development.
• Leadership experience working in service delivery operational setting.

Applications without a cover letter will not be considered. In your cover letter, please briefly summarize:

• Related experience and expertise,
• Relevant strengths and skills,
• Reasons for interest in the position

Assets:

• Knowledge of service delivery and policy development within government context.
• Experience related to condominium communities and how they function.
• Knowledge of government structure and the roles and responsibilities of departments.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Location: 1 Full time permanent position located in Edmonton.

Hours of work: 7.25 hours per day / 36.25 hours per week (Monday – Friday).

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.)

Links and information for prospective GoA employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.