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Netcracker Application Support

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-10-15

Netcracker Application Support

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 

We are seeking a highly skilled Senior Application Specialist with expertise in the Netcracker OSS/BSS suite to join our technology team. In this role, you will be responsible for the administration, configuration, and support of Netcracker applications, ensuring seamless integration with business processes and driving continuous improvements in performance, availability, and functionality.

As a key member of the team, you will act as the bridge between technical teams, business stakeholders, and external vendors to ensure the Netcracker platform evolves to meet organizational goals and industry standards.

Key Responsibilities

  • Configure, customize, and support Netcracker OSS/BSS modules, including Order Management, Inventory Management, Service Fulfillment, and Billing.

  • Monitor application health and performance; identify, diagnose, and resolve issues in a timely manner.

  • Collaborate with business and IT stakeholders to gather requirements and translate them into technical specifications.

  • Participate in system upgrades, patch management, and release deployments with minimal disruption.

  • Support integration efforts between Netcracker and enterprise systems (CRM, ERP, network management tools).

  • Analyze and optimize workflows to enhance user experience and operational efficiency.

  • Provide Level 2/3 support for incidents and service requests related to Netcracker applications.

  • Partner with Netcracker vendor support for issue resolution and change management.

  • Develop and maintain technical documentation, operating procedures, and user guides.

  • Assist with training and onboarding for business users of Netcracker systems.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.

  • 3–5 years of hands-on experience supporting or implementing Netcracker OSS/BSS applications.

  • Strong understanding of telecom business processes (order-to-cash, service provisioning, customer lifecycle management).

  • Experience with relational databases (Oracle, PostgreSQL), UNIX/Linux environments, and shell scripting.

  • Familiarity with integration technologies (SOAP/REST APIs, XML, middleware platforms).

  • Working knowledge of ITIL practices and ITSM tools (e.g., ServiceNow, Remedy).

  • Experience with network inventory and resource modeling in Netcracker.

  • Understanding of DevOps practices and tools (e.g., Jenkins, Git, Ansible) is an asset.

  • Strong problem-solving skills, with the ability to thrive in a fast-paced environment.

  • Excellent communication and collaboration skills across technical and non-technical teams



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

militaryfamilies@altis.com

 

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.