Change Manager

Location: Hybrid – 2 days onsite per week (flexible days)
Contract: 1-year term (with potential extension)
Hours: 7 hours/day

About the Role

Our municipal client is seeking an Intermediate Change Manager to lead change management efforts across multiple IT initiatives. The successful candidate will work closely with project teams and stakeholders to drive adoption, minimize resistance, and ensure projects deliver their intended business value. This role is key to ensuring a smooth transition for users and sustained benefits realization.

This will be a hybrid role, 2 days a week in Brampton. 

Key Responsibilities

• Develop and execute change management strategies, plans, and schedules for assigned IT projects.

• Lead activities related to communication, training, stakeholder engagement, and readiness assessments.

• Collaborate with project managers and IT teams to support business transformation objectives.

• Drive stakeholder analysis and champion involvement to build organizational alignment and adoption.

Projects You’ll Support

You will provide change management leadership for a variety of IT initiatives, including but not limited to:

• Business Application Repository modernization

• DomDoc to SharePoint migration

• Salesforce Shield implementation

• GeoWare Weigh Scale System upgrade/replacement

• Grievance Tracking System rollout

• Intelex Information Management tool deployment

• SAP post-implementation hypercare

• ServiceNow ITSM implementation

• iPaaS (MuleSoft) implementation

• Microsoft Co-Pilot implementation & normalization

• Council Chambers technology upgrades

• Microsoft AI and ServiceNow AI investigations & implementations

• EAM/Maximo Phases 2 & 3 implementations

• Public Works Capital Project Management tool implementation

Expected Deliverables

For each assigned project, you will produce:

• Comprehensive change management strategy and schedule

• Stakeholder identification and impact assessments

• Communication and training plans

• Readiness assessments

• Leadership and champion engagement plans

Qualifications

• 5+ years of experience leading change management on medium-to-large IT projects

• Proven ability to deliver end-to-end change management strategies and frameworks

• Experience with both agile and traditional project environments

• Strong background in stakeholder engagement, impact analysis, and benefits realization

Mandatory Certifications/Education 

• Certified Change Management Professional® (CCMP®) and/or

• Prosci Change Management Certification (PROSCI)
  (Proof of certification required with application. Candidates without one of these will not be considered.)

• Post-secondary education in computer science, business, information management, or related field

• Project management education or certification (PMP or equivalent) nice to have 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.