Position Summary:

We are seeking a results-driven Regional Operations Manager to oversee and drive operational excellence across multiple restaurant locations in the Ottawa Region. The ideal candidate will lead with a hands-on approach, ensuring high standards in guest satisfaction, team performance, food safety, and operational compliance.

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Key Responsibilities

Leadership & Strategic Execution

• Drive profitable growth through operational excellence and consistent performance.

• Lead the implementation of company-wide initiatives across assigned units.

• Ensure strong communication and alignment between corporate departments and unit operators.

• Conduct periodic business reviews with unit operators to evaluate performance and set improvement strategies.

• Serve as a brand ambassador and uphold company values at all times.

Operations Management

• Oversee restaurant operations to ensure compliance with operational standards and product quality.

• Conduct regular site visits to assess performance, support staff, and engage with customers.

• Ensure adherence to food safety practices and regulatory compliance.

• Support new location openings and restaurant transitions with on-site leadership.

Team Development & Support

• Provide mentorship and coaching to restaurant managers and staff.

• Drive participation and compliance with all training, certification, and development programs.

• Facilitate meetings, training sessions, and business update calls.

• Build and maintain strong, positive relationships with franchise and operational partners.

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Qualifications & Requirements

• Minimum 5 years of successful multi-unit management experience (QSR/food service sector preferred).

• Experience in a franchisor/franchisee model is considered an asset.

• Valid driver’s license and flexibility to travel (including 1–2 overnight trips per month).

• Excellent verbal and written communication skills.

• Strong organizational, analytical, and multi-tasking abilities.

• A collaborative, positive attitude with a drive for excellence.

• Bilingual in English and French is an asset.

• Demonstrated track record of business success and leadership in dynamic environments.

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Benefits

• Competitive salary

• Performance-based bonus structure

• Company vehicle provided

• Comprehensive benefits package

• Opportunities for career advancement

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.