We are seeking an E-Store Supervisor to support daily operations within our regional e-commerce fulfillment hub. This is a 3-month contract position, with the possibility of extension based on business needs and performance. Compensation ranges from $23 to $24 per hour, depending on experience.

The role involves managing purchase orders, inventory, and online order fulfillment, while collaborating closely with internal teams to ensure seamless operations and excellent service. This position reports to the Omni Store Manager and plays a key role in maintaining accuracy, efficiency, and team communication across fulfillment processes.

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KEY RESPONSIBILITIES

Order Fulfillment & Dispatch (80%)

• Process and fulfill high volumes of online orders accurately and efficiently.

• Pick, pack, and prepare shipments according to brand packaging standards.

• Ensure all orders are dispatched within two business days.

• Work with shipping carriers (e.g., UPS, USPS, FedEx) to schedule and coordinate pickups.

• Submit daily shipment manifests and maintain accurate records.

• Troubleshoot and resolve order errors and discrepancies.

• Collaborate with the Concierge team to fulfill special requests and manage returns.

• Build and maintain strong relationships with shipping partners.

Team Supervision (15%)

• Lead and support a small team of 1–3 employees.

• Delegate daily tasks and manage workflow to meet team goals.

• Provide coaching and performance feedback throughout the contract period.

• Train temporary or new team members on fulfillment processes and brand standards.

• Maintain effective communication and promote team collaboration.

• Coordinate with cross-functional teams and partner stores.

Inventory & Safety Management (5%)

• Monitor stock levels and work with warehouse and e-commerce operations on inventory needs.

• Submit and receive purchase orders; verify inventory upon arrival.

• Maintain organized stockrooms and conduct monthly cycle counts.

• Support year-end inventory reconciliation.

• Ensure a clean and safe working environment.

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CULTURE & VALUES

• Uphold company values related to sustainability, diversity, and inclusion.

• Treat all team members and customers with kindness, empathy, and respect.

• Demonstrate commitment to the brand’s mission through consistent actions and accountability.

• Create positive impact across operations and team interactions.

• Maintain passion for delivering an exceptional brand experience.

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QUALIFICATIONS & SKILLS

• Strong organizational skills with the ability to multitask in a fast-paced environment.

• Excellent time management and task prioritization.

• Detail-oriented with strong problem-solving skills.

• Experience with e-commerce platforms and shipping tools is a plus.

• Proficiency in Mac applications and Microsoft Office Suite.

• Strong teamwork and communication skills.

• Must be able to stand, walk, bend, and lift up to 30 lbs for the duration of the shift.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.