What you'll be doing...

The Process & Planning Coordinator is a key member of NSCC's Workforce Development team, responsible for supporting the planning, development, execution and stewardship of continuing education and contract training offerings. This role plays a central function in coordinating student-centered learning opportunities, improving systems and ensuring delivery excellence across our work.

Reporting to the Manager, Workforce Development, Process & Planning and part of the overall Workforce Development team, the coordinator will:

• Coordinate projects and learning opportunities by liaising with academic schools, campuses, external clients, subject matter experts and faculty.
• Take ownership of logistics and planning, including course scheduling, space and equipment bookings, faculty coordination, registration processes, and campus support coordination
• Be a key point of contact for students by responding to inquiries, connecting them to college supports, monitoring retention and gathering feedback.
• Collaborate with other key stakeholders invested in the delivery of contract training learning to leverage systems to support delivery.
• Manage documentation, templates and processes contributing to the development of streamlined, repeatable workflows for future projects.
• Track and report on data related to workforce development projects using digital tools such as SharePoint, Microsoft Planner, Excel, and Power BI.
• As part of this opportunity, work closely on a larger client project directly with a Manager of Workforce Development, supporting various aspects of the project set up, delivery and student supports. As a result, the coordinator will liaise directly with the client, students, faculty, and campus supports and be a main point of contact for the project.
• This is a campus-based position - candidates must be available to work in person and on-site at the NSCC Sydney Waterfront Campus.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a Diploma in Business Administration or equivalent, (a diploma in office management, paralegal, business intelligence or business analytics, could all be deemed equivalent).
• You have a minimum of 3 years (full-time equivalent) of recent and related occupational experience in project coordination and systems support.
• Strong project management skills and ability to work efficiently and effectively both autonomously and in small teams.
• Experience in managing, organizing and coordinating a high volume of information and documentation.
• Strong ability to build relationships with key stakeholders and collaborate effectively across a matrix organization.
• Demonstrated commitment to accuracy, details, and deadlines.
• Detail oriented, self-motivated with strong problem-solving skills and able to work independently with minimal supervision.
• You are familiar with and comfortable using computer applications such as Microsoft Office Suite, e-mail, Microsoft Teams, SharePoint and Power BI.
• You possess exceptional organizational skills with a strong focus on customer service.
• Ability to manage multiple projects and ensure delivery timeliness.
• Values diversity and cultural proficiency while constantly encouraging cross-cultural understanding of all NSCC partners.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism
• You demonstrate a commitment to student success with strong interpersonal skills to support learners at various stages of their education.
• Demonstrated ability to manage multiple projects and prioritize in a dynamic, high-volume environment.
• You are proactive in your work, able to plan and prioritize next steps independently, while keeping your team informed along the way.
• You take ownership of your work and follow through on commitments, helping to keep projects on track through thoughtful coordination and timely communication.
• Your superb team working skills enable you to contribute positively to a team environment.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.
• You have a strong ability to build relationships with key stakeholders (including Principals, Deans, Academic Chairs, Academic Equity & Quality, Institutional Research and other central departments).
• You possess excellent coordination skills specifically related to coordinating online files, and file management with a large variety of projects.

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist, at nikki.berrigan@nscc.ca. Our Employee Workplace Accommodation Policy can be found here: https://www.nscc.ca/about_nscc/policies_procedures/index.asp

Unfortunately, we can not accept late or paper applications.