Join Manulife Wealth as a Business Services Project Specialist and become a key player in enhancing our advisor and client experiences. This dynamic role empowers you to drive meaningful change through in-depth business analysis and by supporting strategic initiatives that align with our mission of delivering exceptional service and innovative solutions. Collaborate with diverse teams across the organization, refine your analytical skills, and contribute to impactful decision-making processes. This position offers an exciting opportunity to grow your career in a vibrant environment where your contributions will directly support our commitment to excellence and continuous improvement. If you're passionate about making a difference and eager to develop your career, we invite you to apply and join us on this journey!

Position Responsibilities: 

• Collaborate with stakeholders to conduct business analysis, gathering and documenting detailed business requirements and specifications.

• Analyze information from multiple sources, resolving conflicts and transforming high-level information into actionable insights.

• Design and implement test plans and test cases, evaluating outcomes to ensure effective implementation of business solutions.

• Partner with departments such as Operations, Technology, Compensation, Finance, and third-party vendors to enhance processes and drive continuous improvements.

• Offer insights and strategic recommendations to management for reengineering business processes to achieve greater efficiency.

• Facilitate clear and effective communication of business requirements to team members, including systems and management teams.

• Produce comprehensive business reports that support informed decision-making and aid in project prioritization.

• Identify trends and opportunities for improvement that align with the company's strategic goals and objectives.

Required Qualifications:

• Undergraduate Degree or Equivalent: in related fields such as Business Administration, Finance, Information Systems, or similar.

• Minimum of 3-5  years of experience in business analysis or a related field. 

• Proven Experience Working with Data Analysis Tools and Software: Candidates should have at least 2 years of experience and demonstrate proficiency in data analysis tools, including advanced Excel skills (such as pivot tables, VLOOKUP, and data visualization), and familiarity with SQL for querying databases. Experience with data visualization software like Power BI or Tableau is preferred, with the ability to create and interpret complex reports and dashboards.

• Strong research and project management skills, including the ability to manage timelines, allocate resources effectively, and communicate with stakeholders to ensure project alignment and success.

• Excellent interpersonal and communication skills, both verbal and written, essential for facilitating cross-departmental collaboration and effectively conveying complex information.

Preferred Qualifications:

• Preferred certifications include Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).

• Experience with process improvement methodologies like Six Sigma or Lean is an asset.

• Familiarity with financial services industry operations and regulatory requirements.

• Strong numeracy skills, with proficiency in data manipulation and reconciliation.

• Proficiency in advanced data visualization tools such as Tableau or Power BI.

• Strong project management skills, including experience with agile methodologies.

• Ability to provide effective project support, including creating Gantt charts and tracking action items.

• Excellent communication and interpersonal skills for collaboration across diverse teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.