We are looking for a Regional Coordinator to join our team! This role handles operational and administrative responsibilities within Global Real Estate’s (GRE) regional offices. As a part of the GRE Operations team, the Regional Coordinator role is responsible for handling day-to-day regional office management and bill payment, providing administrative support to the regional team, and coordinating with GRE operational standards. The role reports to the Director, Global Operations & Administration, Real Estate.

Position Responsibilities:

Day-to-day office management and bill payment for the regional office

• Develop, maintain, and report on the regional office budget, coordinating with global budgeting and expense management standards.

• Process payments for invoices through Manulife’s bill payment systems. Ensure cost centers are accurately represented, approvals are secured, and that the appropriate accounts payable teams are processing payments in a timely manner.

• Add meeting codes as appropriate to the Concur expense management system to ensure project expenses are charged appropriately for proper allocation.

• Maintain office supplies and handle inventory, ordering supplies as required.

• Coordinate office equipment installations and connectivity with vendors and Manulife’s technology teams.

• Maintain regional team out-of-office calendar.

• Coordinate team events, while adhering to the projected budget, order food and beverages, send and track event calendar invitations.

• As required, coordinate and administer office relocations and similar projects. As required, act as primary contact for building property management

Regional office document management and policy compliance

• Coordinate signatures as required for agreements and contracts.

• Ensure documents are properly filed and maintained within GRE’s document management site of record (SharePoint).

• Handle any inventory of paper documents, ensuring that electronic copies are produced and filed on SharePoint.

• Serve as regional subject matter expert on Manulife and GRE operational policies, communicating standards and requirements to regional team as required.

• Provide attestations as required for regional office policy compliance.

Provide administrative support for assigned senior GRE professionals

• Schedule and coordinate meetings for senior professionals, typically Managing Directors and above. Each regional coordinator typically supports 4-6 senior professionals.  

• Support with travel arrangements, such as changes to and/or resolving complications with travel bookings.

• Process business expenses in Manulife’s expense management system for Managing Directors and Senior Managing Directors. Monitor expenses as they populate into Concur and follow the expenses through the approval process to ensure timely payments.

• Onboard new GRE hires, including ordering hardware, coordinating access to real estate applications, and assigning workstations. Follow the work order requests through to completion, ensuring that each new hire has the required tools and access on their start date. Coordinate offboarding checklist responsibilities for GRE employees who depart the company.

• Provide ad hoc support as required, including running reports from Manulife and GRE systems, assisting with Excel spreadsheets and PowerPoint presentations, and compiling memos and reports.

Required Qualifications:

• High school diploma or equivalent experience; college degree highly preferred.

• 10 - 15 years relevant administrative experience. Experience within the commercial real estate industry a plus. 

• Proficiency in Microsoft Office Suite.

• Knowledge of real estate terminology and processes useful.

• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications:

• Excellent organizational and time management skills

• Strong communication and interpersonal skills

• Diligent with a focus on accuracy

• Ability to work independently, prioritize tasks and handle challenging priorities

• Ability to work as a great teammate and to develop strong working relationships across various groups and locations.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.