John Hancock Manulife Investment Management is a premier provider of asset management and investment strategies.  The Global Business Intelligence Team, as part of the wider Global Retail Sales Enablement Function, responsible for providing in-depth analysis, commentary and reporting solutions that can surface insight for a variety of key customers across the business, including senior management, sales leadership, wholesalers, marketing, product and finance. The team also maintains the integrity of the firm’s advisor and trade data through a robust data stewardship program, as well as enabling flawless integration of end-to-end reporting processes to ensure the data quality and consistency between source and operational systems.

The Role

This role will be primarily responsible for collaborating with our key partners and technology organizations to scope and analyze requirements and design fit for purpose solutions that fit within our tech stack, owning development from discovery to delivery. Analysts will collaborate with partners to translate business needs into meaningful, analytic solutions. As part of this end-to-end workstream they will also develop detailed sales and CRM reports and use tools like Tableau, Salesforce CRMA and Power BI, to present and visualize findings.
Development will support prescriptive business intelligence by efficiently explaining past performance and driving commercial decision making. This includes building tools that help identify target customer segments, recommend products, and advise on sales strategies – drawing on assets, sales, and redemptions data as well as market trends. Regular financial and distribution reporting includes compensation tracking, bonus calculation and goal/target setting and monitoring.

Position Responsibilities:

The successful candidate for this position will be an analytical problem solver, have a general understanding of financial services /operations, and strive to deliver solutions that drive commercial impact. You’ll be proactive and adaptable BI professional, with ability to understand the business context of the data and the technical delivery of solutions.
Confident of learning an evolving business environment, where transformation is ongoing and technology can help craft business operations by becoming data driven. Experience across BI tools and data platforms as well as understanding how data flows/used for different use cases is useful. Strong collaborator and a focus on delivering value will be key to prioritizing high impact work, building relationships with our partners and owning projects.

Discovery & Analysis:

• Business Analysis and Use Case Development

• Efficiently collect and develop requirements based on working sessions, interviews, etc. to understand the need.

• Skilled at data exploration; able to quickly transform and synthesize data from various sources and identify efficient data structures to support end-state reporting needs.

• Comfortable with ambiguity and possess a “figure it out” mentality.

Design & Development:

• Understanding of system design, analysis, and user testing.

• Hands-on experience crafting, developing, implementing, and supporting dashboard reporting solutions.

Partnering & Collaboration:

• Collaborate and build strong working relationships with business partners/vendors.

• Understand what the various business functions we support need and work with tech on delivering solutions.

• Ability to influence and negotiate to meet project deadlines.

Required Qualifications:

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Engineering, or a related field.

• SQL server and/or business intelligence reporting tools (Tableau, PowerBI, Qliksense, alteryx).

• Microsoft Office suite as well as Visio or other process mapping tools

• Ability to communicate and interface professionally vertically and horizontally across the organization.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.