The Experience Analytics team provides Canadian Division management with confidence in the recommended experience analytics strategy.  Experience Analytics team is a customer-centric team performing a critical role within divisional finance as a key component of monitoring product risk.  The role of the Experience Analytics team is to measure and monitor the actuarial expectance against the actual experience (reviewing assumptions such as mortality, lapse, morbidity, withdrawals, etc.).  Additionally, when there are deviations, this group is responsible for studying the data to develop recommendations that would flow into pricing and valuation models.

Reporting to the Director, Experience Analytics, the incumbent is responsible for monitoring trends on Mortality, Morbidity, and Policyholder behavior (for example, developing new experience assumptions for use in Pricing and Valuation, and providing analytical support). The Experience Analyst will also be responsible for the development and implementation of modules for several new products and assumptions which fall under the scope of the Experience Analytics team.  The incumbent will work closely with team members to develop and implement leading experience measurement methodologies for novel products and emerging risks.  The incumbent will inspire team members with a positive attitude and providing honest and timely feedback.

Position Responsibilities:

• Collaborate with Pricing and Valuation actuaries to support an efficient implementation of experience assumptions in the actuarial models

• Support the successful completion of the less complex annual experience monitoring review for Retail Insurance and Wealth business.

• Conduct data checks and reconciliations, analyze data, identify trends and develop assumptions as part of the experience studies for Retail and Institutional products.

• Provide analysis regarding the development of required Experience Studies and reporting to support the business.

• Provide input to the Senior Developer of the Experience Analytics System with Mainframe enhancements for extracts containing policyholder data that are a key input.  In addition, support the implementation of new modules designed to provide raw experience metrics output (e.g., Actuarial Exposure, Actual-to-Expected ratios, etc.) for a given product type and risk, which in turn are used in the production of annual Experience Analytics Reports and triennial Experience Studies.

• Awareness of product development projects and system conversion projects to ensure the consideration of experience monitoring requirements.

• Perform user acceptance testing and develop the required documentation as part of the ongoing development of the Experience Analytics team’s monitoring systems.

• Apply technical and business knowledge to analyze date and provide recommended solutions.

• Keep current on, develop, and champion standards, technologies, and methodologies.

• Customer Service: Build effective relationships and establish a high level of credibility with peers across Canadian Division Finance. Understand the role as it relates to the services provided by the Experience Analytics team within the Service Level Agreement.

Required Qualifications:

• 1+ years of experience with a focus on data processing, data analysis and reporting writing, preferably in a financial environment.

• Post-secondary education in Computer Science, Mathematics, Actuarial Science or a related field is required.

• Experience using MS Office applications (Access, Excel, Word, PowerPoint, MS SQL, VBA) for data analysis and report writing.

• Excellent oral and written communication skills with influencing and negotiation abilities.

• General understanding of insurance products and associated risks.

• Ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, organizing, planning and analytical skills.

Preferred Qualifications:

• Experience using R, SAS, Visual Basic or MS SQL for data mining would be an asset.

​When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.