JOB SUMMARY

This job is for use in the Business Support Services (BSS) Branch.

The Business Support Services (BSS) Branch is responsible for providing business support through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department, and standardizes where feasible. The dual mandate of the BSS is to provide key business knowledge and capacity to support policy, project management and a number of administrative functions to General Managers and operational Services and Branches within the Department, and to support the City as a whole by working collectively and collaboratively to enhance operations and support corporate-wide initiatives.
 

You are responsible for leading or undertaking complex departmental or branch projects assigned to the BSS, providing project management services including defining project scope, preparing project documentation, and leading an assigned project team.

You also lead and undertake the development and evaluation of corporate and departmental administrative policies and programs assigned to the BSS, and provide expertise to management and staff in the application of the policy development process, and the interpretation and application of policies, procedures, guidelines and service standards.  

You also: support performance improvement services for the modification, development and evaluation of policies, procedures, processes and service standards; support the departments Stakeholder and Relationship Management Strategies; lead or coordinate assigned corporate programs and initiatives, in accordance with corporate direction, and represent the department.

*Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Business Administration, Public Administration or related field

Minimum of 4 years of experience in the planning, development, communication, implementation and evaluation of policies, programs, processes, projects, and performance improvements

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
• Project management methods and techniques
• Policy and procedure development and implementation
• Research, statistical analysis and report writing techniques and processes
• Program evaluation techniques
• Working within a complex, political environment
• Corporate computer systems and applications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work on a wide range of projects of a complex and diverse nature
• Communicate effectively in writing and orally; write comprehensive, clear, concise and accurate reports, and to present a variety of data and information in various formats
• Possess sound skills in dealing with controversial and sensitive issues, which involve balancing interests of numerous parties with divergent viewpoints
• Plan, develop, organize and implement short and long term projects, within an environment of frequently changing priorities
• Able to work independently, and cooperatively and collaboratively as part of a team
• Develop and implement a research plan, and collect, analyse and validate quantitative and qualitative data and information from various sources, develop clear and realistic recommendations that ensue from the research analysis
• Support and promote the corporate and departmental visions
• Facilitation and presentation skills 
• Exercise sound judgement
• Set and manage multiple priorities and meet deadlines
• Demonstrate leadership and initiative
• Innovative, goal and results-oriented 
• Flexible and adaptable 
• Customer service oriented 
• Exercise discretion, tact and diplomacy