Alta Vista Animal Hospital is welcoming a Patient Care Manager to join our team (General Practice & Emergency). This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and Assistants.
Schedule: This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends.
Patient Care Responsibilities:
This position is responsible for several aspects of in-hospital patient care, including coding files, serving as the liaison between the DVM and the client for patient, medical, and financial updates, performing patient discharges, handling payments, and educating the client on home care and necessary follow-up instructions.
This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.
Qualifications:
Required: Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.
Preferred: Fluently bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.
Skills:
Excellent time management skills and the ability to handle multiple tasks/projects
Excellent interpersonal, problem-solving, and teamwork skills;
Proven ability to organize, take initiative, work independently, and exercise good judgment
Decision-making and critical thinking skills
Ability to build and maintain internal and external relationships with professionalism and integrity
Exhibits a positive attitude and uses courtesy, diplomacy and discretion
Maintains professional ethics and confidentiality.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
A caring culture of Wellness and Appreciation!
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Competitive wages and health/dental benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!
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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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VCA Canada Animal Hospitals is a family of over 150 small animal veterinary practices located across 6 Canadian provinces. Our team of over 4,000 Associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of caring for life’s greatest companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities.