Requisition ID: 233159

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:                           

As the Manager, Collection Strategy, you will play a key role in the success of Tangerine Collections by developing, optimizing, and implementing collection strategies to maximize recoveries and dollars collected – ensuring alignment with the bank’s credit loss and operational experience targets.

Your focus will be on maximizing the effectiveness of collection activities while ensuring processes are efficient, client-focused, data-driven, and compliant with relevant regulations.

Is this role right for you? In this role, you will:

• Lead a team responsible for implementing collection strategies to improve customer contact rates, dollars collected, and recoveries, while minimizing costs.
• Develop, optimize, and implement data-driven collection strategies – including contact methods (SMS, email, IVR, live calls), agency placements, and outsourcing – aligned with operational goals.
• Leverage analytics to determine tailored strategies based on risk, balance, and delinquency stage.
• Implement changes using champion/challenger methodologies to measure the effectiveness of strategies.
• Monitor collection strategy performance using key performance indicators (KPIs) and continuously refine strategies based on data-driven insights.
• Drive continuous improvements in strategy effectiveness with a focus on incremental profitability.
• Foster an inclusive, collaborative, and high-performance environment, implementing a people strategy that attracts, retains, develops, and motivates your team.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• A diploma or degree in Business, Finance, Data Analytics or a related field
• Minimum of 2 years’ experience in collections operations, analytics or strategy
• Ability to interpret data and translate insights into actionable strategies
• Strong skills with reporting tools, data analysis and KPI tracking
• Ability to present insights and recommendations clearly utilizing presentation software (i.e. PowerPoint)
• Proficiency in Collections Workflow Systems (i.e. Debt Manager, CACS)
• Proficiency in Big Query, SAS, SQL or similar applications
• Proficiency Looker Studio is an asset
• Industry experience in banking is an asset
• Aptitude for innovation and readiness to “roll up sleeves” and do what is necessary to
• deliver on business objectives
• Strong capability to work with cross functional team members and collaborate effectively
• in high pressure environments

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.