Roles and Responsibilities:
We have an exciting opportunity for a leader as Manager, End User Platforms, who plays a key role in shaping how we deliver services to our employees, and in aligning our technologies and processes to support our strategy. Reporting to the Sr Manager, End User Productivity, this role oversees a diverse range of complex technologies that directly support critical collaboration services for all our end users across all offices.    

The End User Platforms team designs, builds, and maintains the technology infrastructure behind the client’s voice, messaging and virtual desktop platforms.  This role is pivotal in guiding our transition of these technologies to cloud-based solutions while ensuring operational excellence and alignment to the client’s strategy in truly enabling a digital workplace for our employees.

This opportunity is ideal for seasoned managers who excel at understanding complex business needs and leveraging technology to drive meaningful change. You are a self-motivated, confident and results-oriented professional with demonstrated success managing and continually improving a complex IT operation to deliver outstanding employee-focused services and solutions.

• Shape and provide strategic direction for the End User Platform services that align with our organizational goals, supported by business cases and technology roadmaps.
• Lead and mentor a team of highly technical professionals in a collaborative, high paced environment, nurturing their career development.
• Identify and oversee the delivery of operational improvements, leveraging change management principles to guide the team in navigating through challenges and opportunities.
• Collaborate with our advisors, partners and vendors in the planning, design, and delivery of IT projects and initiatives on time and on budget.
• Drive the evolution of legacy platforms toward modern, cloud-based technologies.
• Oversee strategic relationships with vendors, ensuring our external partners consistently deliver value in alignment with the client’s objectives.  Provide direction for contract negotiations and manage procurement activities to support our business needs.
• Demonstrate a strong grasp of emerging technologies and the potential they offer business and technical operations.  Working knowledge of Cloud computing, IT Infrastructure, Cybersecurity and DevOps is considered a valuable asset.
• Deep dive into technical challenges when needed, offering insight and guidance to resolve complex issues.
• Foster a culture of innovation, accountability, and continuous improvement.

Qualifications and Skills:

• 5+ years of experience in IT Operations.
• 3+ years in a leadership or team management role.
• Proven experience in managing enterprise-scale end user platforms, including Voice, Messaging, and Virtual Desktop environments.
• Strong leadership and mentoring skills with a collaborative and inclusive approach.
• Strategic thinker with the ability to translate vision into actionable plans.
• Excellent communication skills, capable of engaging both technical teams and business partners.
• Technical depth to understand platform architecture and troubleshoot issues when required.
• Experience with cloud migration strategies and technologies is highly desirable.
• Familiarity with systems such as Cisco Voice Call Management, Exchange, and Citrix.

 Education:

• Bachelor's Degree in Computer Science, IT, or equivalent.

 Benefits:

• Comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan. 
• Three options of health and dental coverage (two of which are fully paid and with access to flex credits).
• 100% employer paid life insurance, long term disability and travel insurance.
• Sick leave plan includes 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.