Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

We are seeking a dynamic and experienced Director of Operational Resilience to support the execution of our Enterprise Operational Resilience Program. This role will focus on designing and delivering resilience implementation activities, leveraging data analytics to measure and monitor vulnerabilities, leading various change management and training work along with identifying and implementing process improvement opportunities where applicable. The ideal candidate will have substantial experience in operational resilience within large financial institutions and a proven ability to drive strategic outcomes.

Position Responsibilities:

Program Implementation and Strategy Execution:

• Support the design and delivery of resilience processes, controls and implementation activities to enhance the organization's operational resilience posture.

• Maintain and enhance the tools built for completing critical operations & services (COS) assessments; ensure they align with applicable internal policies and standards 

Data Analytics and Risk Monitoring:

• Leverage data analytics to measure and monitor vulnerabilities in critical operations, providing actionable insights to stakeholders.

• Develop, implement and monitor Key Performance and Risk Indicators (KPIs/KRIs) to ensure operations remain within impact tolerances.

Change Management and Training:

• Partner with the Operational Resilience Program Lead to deliver change management efforts and activities to ensure smooth implementation of resilience strategies across the organization.

• Design and deliver comprehensive training programs to equip employees with the necessary skills and knowledge to support operational resilience initiatives.

Stakeholder Collaboration and Leadership:

• Partner with segment leads and stakeholders to identify, analyze, and remediate material vulnerabilities.

• Collaborate across business units, technology, operations, and risk partners to ensure cohesive execution of resilience strategies with quality, working along side with Operational Resilience Program Lead.

Process Improvement:

• Proactively identify and implement any process improvement opportunities to streamline and standardize various deliverables and program tools throughout the life cycle of the program.

• Leverage technology to implement automation opportunities where possible.

Required Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.

• 10+ years of experience in Insurance, Banking, or Wealth and Asset Management.

• Demonstrated experience in operational resilience and business continuity risk management within large financial institutions.

• Strong problem-solving and analytical skills with the ability to leverage data for strategic decision-making.

• Ability to influence and deliver amidst ambiguity.

• Excellent communication and interpersonal skills, with experience in designing and delivering training programs and interaction with executives and senior management.

• Proven leadership experience with ability to work with many different stakeholders or teams.

• Experience in leveraging technology to automate/streamline operational resilience or business continuity activities.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.