Customer Service Specialist

Calian

Regina, Saskatchewan

Salary: Information not available

Position Overview

At Calian, we are proud to help our customers succeed by delivering exceptional service and innovative solutions. We are looking for a Customer Support Specialist who shares our commitment to quality, teamwork, and customer care.

Location

Regina, SK

Job Type

Full Time

In this role, you will be a trusted resource for dealers, installers, and end users, helping them troubleshoot technical issues, navigate our products, and get the most from their investment. You will work closely with a collaborative team, combining your problem-solving skills with your ability to connect with people and make every interaction a positive one.

If you enjoy solving challenges, building relationships, and being part of a team that values your contributions, we would love to welcome you to Calian.

Responsibilities

Communicate with customers (internal and external) via phone and email to resolve technical concerns.
Diagnose and troubleshoot software and hardware issues, including account setups, installations, product performance, billing, and mobile app usage.
Guide customers step-by-step through solutions until issues are resolved, escalating complex matters when necessary.
Log all customer interactions and technical details in the CRM system.
Escalate unresolved cases to internal teams such as Development, Product, and Engineering to support resolution.
Stay current on product knowledge, services, and support procedures, and contribute to internal documentation updates.
Provide feedback on product usability and customer pain points.
Track issues through to resolution within established timelines.
Perform other duties as required within the scope of the role.

Qualifications

Minimum 2+ years of customer service experience, ideally in a retail or technical support environment.
Excellent customer service, communication, and problem-solving skills.
Ability to prioritize and manage multiple issues based on severity and impact.
Strong relationship-building skills to foster customer satisfaction.
Knowledge of SQL is an asset.
Experience in the agriculture industry and/or installing grain bins or monitoring systems is an asset.

Additional Requirements

Customer Service: Skilled at identifying and responding to customer needs to optimize satisfaction.
Problem Solving: Able to apply logic and reasoning to identify solutions, using advanced analytical tools when needed.
Effective Communication: Communicates clearly, adapting style to various audiences for mutual understanding.
Teamwork: Works collaboratively to achieve shared goals.
Attention to Detail: Maintains accuracy in documentation and communication.

How we hire

Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.

Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self!
Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.

During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.
We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
- Do your research on Calian, the department, and team you are looking to join
- Add a cover letter that explains why you are a good fit for this position
- Share a portfolio, personal websites, or links to your professional social media
- In your CV, highlight your key achievements - this is your time to brag
- Include dates! Share the timeline of your experience
- Stand out by tailoring your resume to each position you apply to
- Only apply to roles you’re genuinely interested in and that align to your experience
- Be prepared! Do your research on Calian, the department, and team you are looking to join
- View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
- Prepare a list of questions to ask us
- Dress business casual for your interview (virtual and in person)
- We assess your skills and fit, you assess our fit for you
- We keep you updated and share expectations as we make progress in the recruiting cycle
- Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process

We are ommitted to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

A.Robillard@calian.com

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About Calian

Calian is a diverse Canadian company offering highly specialized solutions in four operating segments: Health, IT and Cyber Solutions, Learning and Advanced Technologies. With more than 40 years in business, Calian is known for its unwavering commitment to customer satisfaction. It's our people delivering our high-quality solutions who make the difference. We offer military veterans and their families a range of full- and part-time career opportunities. Join our team of professionals across Canada as we strive to move the world forward.

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