Job Title: Senior Product Manager (eCommerce)

Client: Our client in the retail industry
Work Model: Hybrid (3-5 days in office per week in Mississauga, On)
Type: Contract Full-time, until 31 Jan 2026, with strong possibility of extension

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Description:

Our client in the retail industry is looking for an experienced, dynamic, and innovative Senior Product Manager. As leaders in the Product Organization, the Senior Product Manager balances their passion as the voice of the customer with their pragmatic responsibility to make sound business and technology decisions. As the face of technology for their respective domain, strong candidates will have a sound understanding of retail business, a solid record for delivering customer-centric results, and a natural affinity to cultivating trusted relationships with partners.

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Responsibilities:

• • Manage transactional communications sent to customers (e.g., “Your item is out for delivery,” “Driver is on the way”).
  • Ensure communications are sent at the right time to reduce unnecessary call center contacts.
  • Drive self-serve capabilities on the website and app (e.g., allowing customers to cancel orders themselves).
  • Lead post-purchase operations with 2 direct reports.
  • Collaborate with a wide range of stakeholders: transportation, last mile delivery, store teams, other product managers, international development teams, and (less frequently) legal/compliance.
  • Apply strategic data analysis to size problems, prioritize effectively, and make logical, data-driven decisions.

• Measure the success of completed initiatives to ensure business value is being realized and capabilities are being used to their fullest.

• Actively support the systems and capabilities in your portfolio by promoting defect fixes, frequently occurring support problems, and efficiency drains into your backlog to ensure ongoing optimization.

• Actively communicate with diverse groups of stakeholders through information sharing, listening sessions, training programs, clear documentation, and strategic vision presentations.

• Act as a system SME, understand how stakeholders use these systems and provide vision and assistance to teams to get the most from the capabilities we enable.

• Maintain an agile backlog by defining requirements, building stories, and performing user acceptance testing.

• Work collaboratively with partners; navigate complex decision making, and influence product strategy.

• Keep up to date on the industry and products in the omni-channel landscape; turn this research into actionable recommendations to accomplish business objectives.

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Qualifications:

1. Bachelor's degree

2. Minimum 4-6 years of proven experience as a Product Manager within the digital eCommerce industry.

3. Previous experience is a plus, specifically working within ecommerce post-purchase journey including customer communications platforms

4. Proficiency in Agile product management frameworks, and able to build stories & manage an agile backlog

5. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

6. Excellent communication and presentation skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.

7. A customer-centric mindset with a deep understanding of user experience and user-centered design principles.

8. Proven track record of successfully launching and managing platform products from concept to market.

9. Experience working with cross-functional teams, including engineering, design, and marketing.

10. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.