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We are hiring Investigations Officer for Cash Services Divison in our Mississauga, ON branch.

What you will be doing

• Investigations for ATM Differences and claims
• Daily reporting of all customers (For different functions e.g., Deposit Processing, Cash Bin, ATM Rec, Cheque investigations, BOC, Precious Metals)
• Assisting Supervisors with Daily Metrics Data collection
• Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)
• Responding to customer emails, inquires in a timely & professional manner
• Daily reconciliation of ABM treasury holdings in an accurate and timely manner
• Identify and correct unit, treasury and/or institution problems in a timely fashion
• Resolve low cash situations, unit problems, required rebalance, recovery of differences, crew training requirements and requests for emergency cash loads
• Liaise with Cash Operations Section Manager to rectify paperwork issues
• Establish and maintain a professional working relationship with internal and external customers
• Reporting any losses to Security
• Creating and maintaining statistical reports

What we offer

• Competitive salary and benefits
• Permanent position
• Free, on-site parking

What we are looking for

• Working/Practical knowledge of Cash Vault Services operations is a key requirement
• Strong Knowledge of Computing systems such as: Word, Excel, and MS Office applications
• Strong knowledge of current customer base
• Reliable, conscientious, and responsible
• Highly organized and work with minimal supervision
• Strict attention to detail, accuracy in analysis
• Exceptional time management and organizational skills
• Excellent Customer Service skills
• Strong communication skills both oral and written
• Eager to work in a fast-paced environment and to cope with pressure and tight timelines