Location: Ottawa, Ontario, On site with the opportunity to transition to remote
Language: Bilingual French and English, written and spoken
Duration: Contract to permanent, based on performance
Background Check Requirement: Eligibility to obtain an Enhanced Security Clearance through the Government of Canada
Schedule: Full-time, Monday–Friday with rotating monthly shifts:
Our client is seeking a Bilingual Relocation Advisor who brings empathy, clarity, and confidence to individuals navigating major life transitions. In this role, you will support transferees as they move across regions and assignments, ensuring they feel informed, supported, and prepared at each stage of their journey.
You will join a collaborative Contact Centre environment that values accuracy, compassion, and service excellence. Every interaction you lead contributes directly to a positive relocation experience and strengthens a program that supports people across Canada.
You will join a workplace that values collaboration, balance, and a people-first approach. This role offers meaningful exposure to public sector processes and policies, along with the opportunity to build strong advisory and client service skills.
You will also be part of a supportive team culture where knowledge sharing and continuous improvement are celebrated.
In this role, you will provide relocation support through email, phone, and live chat, offering clear guidance on policies, benefits, entitlements, and portal use.
You will lead 30 minute planning sessions by phone or video, tailoring your approach to various move types and ensuring transferees understand the steps ahead.
You will review and process relocation expenses, cash advances, and reimbursement claims with accuracy and policy alignment.
You will document all interactions within file notes, maintaining consistency, compliance, and traceability.
You will support Contact Centre operations by completing administrative tasks that contribute to smooth workflows and positive client experiences.
2+ years of customer service or advisory experience, ideally in a high volume or service driven environment.
Strong communication skills in both French and English, written and spoken.
High attention to detail and strong organizational skills, with the ability to manage multiple inquiries at once.
Comfort working independently and within a team, using sound judgment to guide decisions.
Experience navigating structured policies or programs is an asset.
A proactive approach to improving processes and elevating client service.
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We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
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Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.