Bilingual Customer Service Representative – Hybrid

Location: Mississauga, ON
Contract Length: 8 Months (Potential for Extension)
Compensation: $26 per hour

Are you committed to providing exceptional customer service in both French and English? Do you thrive in a fast-paced, client-focused environment and possess experience in business or finance? If so, this opportunity may be the right fit for you.

We are currently seeking a Bilingual Customer Service Representative to join one of our leading financial services clients. This is an excellent opportunity to work in a hybrid environment and be part of a high-performing, collaborative team.

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Position Highlights

• Hybrid Work Arrangement: 2 days in-office in Mississauga, ON, 3 days work-from-home

• Team-Oriented Culture: Join a professional, collaborative, and supportive environment

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Key Responsibilities

• Manage a high volume of inbound calls (30–40 per day) from customers and dealers in a courteous and efficient manner

• Provide accurate information and support related to account inquiries, including payment details, payoff quotes, due date changes, and auto pay modifications

• Prepare and process necessary documentation while ensuring compliance with company policies and procedures

• Collaborate with internal departments to enhance customer satisfaction, support special projects, and assist in handling overflow call volumes

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Qualifications

• Language Proficiency: Fluent in both French and English (spoken and written)

• Education: Bachelor’s degree in Business Administration, Finance, Communications, or a related discipline preferred

• Experience: Prior experience in customer service, particularly in a call center or financial services environment, is considered an asset

• Communication Skills: Excellent verbal and written communication with a strong customer focus

• Analytical Thinking: Proven ability to assess situations and resolve issues effectively and efficiently

• Technical Proficiency: Comfortable using CRM systems, call management tools, and other business software is an asset

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.