Application Deadline:10/02/2025

Address:33 Dundas Street West

Technology

About the Opportunity

Are you ready to lead quality excellence across high-impact mobile and online banking platforms? We’re seeking a QA Manager to lead a global team in shaping the future of digital banking experiences used by millions. This role offers the opportunity to drive innovation, scale automation, and lead a top-tier QA function at the forefront of digital transformation in financial services.

***This is a HYBRID role***

Why Join This Team?

At the intersection of innovation and impact, this role offers:

• Leadership of a global QA function in one of the bank’s most high-profile digital platforms

• Hands-on experience shaping the future of mobile and online banking

• Work with advanced test automation tools — including exclusive toolsets that are industry differentiators

• Collaborate across multiple geographies with the opportunity to influence digital quality on a global scale

•  High visibility — this is a strategic, not back-office role. You’ll directly impact the bank’s digital customer experience

What You’ll Be Doing

• Detects solution failures so that defects may be discovered and corrected. Generates historical analysis of test results and maintains a list/repository of defects.

• Drives the testing automation capabilities.

• Conducts independent analysis and assessment to resolve strategic issues.

• Acts as the prime subject matter expert for internal/external stakeholders.

• Monitors and tracks performance, and addresses any issues

• Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.

• Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.

• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

• Responsible for leading large projects (min 1 year in length ) for at least 3+ years

• Responsible for leading a global QA team of 10+ QA professionals across Canada and other part of the world

Technical Expertise & Skills:

• At least 10+ years of QA experience

• Expertise with leading large-scale initiatives (1+ year projects) and navigating matrixed organizations  

• Expertise with leading large QA teams ( 15+ QA Analysts)

• 5+ yrs in creating effective strategies for Test automation and frameworks. Usage of the tools  & frameworks below is preferred:  

  • Selenium/Appium- frameworks- (Used in Desktop apps)

  • Perfecto  (nice to have skill:  This is a device Cloud.   This is a tool for running automated scripts (used in Mobile apps)

• Strong understanding of Agile methodologies  

•  5+ years of expertise in Test Management & Reporting as well as test-executing of cases with usage of defect tools such as JIRA, Zephyr, ALM

• Strong ability to analyze test cases trends, test coverage, and ROI of automation

Key Leadership Competencies:

• Strategic mindset & innovation-forward

• Strong communicator with ability to influence at all levels

• High emotional intelligence; adept at leading global, culturally diverse teams

• Resilient and adaptable in a fast-paced, ever-evolving digital ecosystem

Ready to Lead Digital Quality at Scale?

If you’re a QA leader who thrives in fast-paced digital environments and is passionate about building innovative, customer-first solutions — we want to hear from you.

Additional information :

Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle. Designs, develops, executes, and maintains test plans of infrastructure, common services/middleware, data, and applications in various environments. Records and documents testing results (including anomalies and issues) and compares them to expected results. Detects solution failures so that defects may be discovered and corrected. Generates historical analysis of test results and maintains a list/repository of defects. Reviews and interprets all documentation related to testing, including business requirements and functional and design specifications, to provide input to the project team on the planning of testing activities. Provides immediate response to production program problems.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides strategic input into business decisions as a trusted advisor.
• Provides guidance on reviewing, evaluating and driving requirements for testability to ensure review processes are adhered to.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Leads initiatives. Able to coordinate resources and manage problems to resolution when necessary.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Manages and leads the development and implementation of complete test strategies.
• Designs and supports the implementation of best-in-class testing strategies for complex solutions, across multiple platforms and businesses/groups.
• Performs analysis of test results and prepares comprehensive subsystem and/or system level evaluation reports which verify and validate system performance.
• Creates discrepancy reports and performs integration regression testing to verify/validate incorporated fixes to software, components, subsystems and systems.
• Reviews, evaluates, and derives requirements for testability.
• Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless customer experience.
• Executes and verifies test cases as part of the overall functional testing of Information Technology products as well as reporting defects and test results to the stakeholders.
• Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.
• Ensures the accuracy and consistency of test results through documentation processes. Follows BMO’s SDLC process.
• Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern.
• Participates in programs/projects across the enterprise.
• Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics.
• Ensures development teams’ unit testing practices are in place and confirms core criteria met prior to integrated testing delivery.
• Proactively provides improvement opportunities to the team to enhance the customer experience.
• Drives the testing automation capabilities.
• Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically, 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Knowledge of the SDLC, testing concepts, methodologies, metrics, automated testing frameworks and BMO documentation standards.
• Understanding of BMO applications and infrastructure components.
• Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing.
• Collaborate well with others. Ability to translate technical concepts into easy to understand terms.
• Able to analyze data and use testing metrics to highlight improvement opportunities.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

$94,600.00 - $176,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.