Our client in the public services sector is hiring for a Client Representative Assistant. This role supports a team working with vulnerable individuals who require financial management assistance. The successful candidate will handle administrative tasks such as reconciliations, invoice processing, and extended healthcare claims, while also providing front desk and phone support.

• Location & Work Model: On-site, downtown Hamilton

• Schedule/Hours: Monday to Friday, 9 AM to 5 PM

• Contract Duration: 2 months with possibility of extension

Responsibilities:

• Provide administrative support and manage financial affairs of vulnerable individuals

• Respond to client and stakeholder inquiries and coordinate with caregivers, legal/health professionals, and service providers

• Process and reconcile invoices, disburse payments (e.g. rent, utilities), and monitor account activity

• Review client files, track assets, and ensure accurate documentation in internal systems

• Clarify procedures and policies to clients or third parties as needed

• Support front desk and phone coverage 

• Prioritize daily tasks and assist in resolving client concerns or financial discrepancies

Requirements:

• Strong administrative and customer service experience in an office setting

• Experience in financial services or banking is preferred

• Comfort with financial concepts such as debits, credits, and invoice reconciliation

• Excellent oral and written communication skills to interact with clients, family members, and professionals across sectors

• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating internal databases

• Ability to handle sensitive situations with empathy and professionalism

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.