As a federally chartered bank and federally and provincially regulated trust company, Manulife Bank and Manulife Trust (“Manulife Bank”) are subject to numerous legislative requirements including the Bank Act, the Trust and Loans Company Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the Personal Information Protection and Electronics Document Act, among others.

The Compliance Manager, Regulatory Compliance is responsible for supporting the effective operation of Manulife Bank’s regulatory compliance management program, including the maintenance of all relevant regulatory compliance management records, risk and control assessments, evidence of controls, compliance issues and associated corrective action plans. The Compliance Manager, Regulatory Compliance is a seasoned and expert professional with expertise in reviewing and interpreting legislation and documenting requirements in plain language. The individual in this role is responsible for the preparation of quarterly and annual compliance reports for applicable collaborators including Manulife Bank’s Board of Directors in consultation with the Director, Regulatory Compliance and the Chief Compliance Officer. The Compliance Manager must also have experience working with regulators and an understanding of Bank industry issues impacting the business.

In addition to the Bank Compliance team, this role interacts with senior leaders, our Legal department and broader compliance teams.  

Position Responsibilities:

• Review, interpret and summarize applicable legislation and ensure relevant team members understand the requirements and actions needed to meet compliance requirements.

• Support the ongoing management of the regulatory compliance management program, as well as policies and procedures to ensure that meet applicable regulatory requirements.

• Develop, update and maintain applicable training programs, including the distribution to various team members.

• Build and maintain regulatory records in the regulatory compliance management database (RCMD) for completeness and accuracy and assessing controls and risk within the RCMD.

• Act as Compliance point of contact for risk and control self-assessments.

• Lead potential compliance issues and action plans along with business partners.

• Support the preparation and coordination of quarterly and annual compliance reporting and attestations, including preparing content for Board of Directors and Committee meetings.

• Responsible for the maintenance of the team SharePoint site and document repository.

• Review, prepare and develop documentation in response to regulatory requests, working with the Director, Regulatory Compliance and Chief Compliance Officer.

• Participate in any other tasks that may be assigned from time to time.

Key Skills:

• Can exercise judgment in quickly identifying issues, challenging courses of action, assessing risks. 

• Able to easily develop recommendations and modify plans as business conditions change.

• Balance business needs against the policies, procedures, and practices vital to ensure compliance with regulatory obligations.

• Influence others on compliance issue resolution without direct authority and be a strong facilitator.

• Take care of sensitive issues that could be exposed to the media or regulators.

• The Compliance Manager must work optimally with all areas of the business unit.

Required Qualifications:

• Niche compliance expertise and/or legal experience working in financial services.

• Experience with OSFI, FCAC, OPC, CDIC, requirements and regulations.

• Ability to review, interpret and document legislation and regulatory requirements.

• Highly organized.

• Excellent written and verbal communication skills, with the ability to simplify complicated messages.

• Ability to readily recognize and evaluate the impact of current or potential compliance issues.

• Ability to quickly understand business processes and their risk implications, analyze sophisticated situations, reach appropriate conclusions, make practical recommendations and exercise good judgment in advancing issues.

• Strong interpersonal, negotiation, and relationship-building skills.

• Adaptable to shifting responsibilities and priorities.

• Collaborative team player, willing to support colleagues and share workloads.

• Capable of working independently and within a team.

• Skilled in delivering compliance training and translating legislation into practical guidance.

• Effective at managing multiple objectives and resolving complex issues.

• Able to engage with management and cross-functional teams.

• Builds and maintains positive relationships with regulatory bodies.

• Takes ownership of compliance programs to meet objectives.

• Demonstrates professionalism and high ethical standards.

• Proficient in Windows, Archer, Microsoft Office, Excel, and AWD.

Preferred Qualifications:

• Legal background would be considered an asset.

• Experience with the Archer system would be considered an asset.

• Subject matter expertise in banking legislation, products and procedures in various operational areas is desirable.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.