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Bilingual Helpdesk

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-09-01

Bilingual Helpdesk

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 

Helpdesk Specialist – Bilingual (French/English)

Location: Hybrid 
Contract Duration: Date of award – March 31, 2026
Security Clearance: Secret
Language Requirement: MUST be fully bilingual in French and English

About the Role:

Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract opportunity with one of our Federal Government clients. 

Key Responsibilities:

  • Provide first to third-level technical support (hardware, software, client computing)

  • Troubleshoot via phone, Teams, email, and in person

  • Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, OpenText eDocs)

  • Maintain ticket documentation 

  • Deliver user coaching and contribute to IT support documentation

  • Collaborate with broader IT teams on solution delivery

Qualifications:

Mandatory:

  • Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)

  • Minimum 2 years of relevant IT support experience

  • Bilingual in French and English

  • Must hold Secret security clearance

Rated Assets:

  • 2+ years Helpdesk experience

  • Experience with ITSM/ticketing systems

  • Proficiency in remote control tools for troubleshooting

  • Experience with Microsoft SCCM / Config Manager

  • Hands-on PowerShell scripting

  • Experience supporting Windows 10 to 11 upgrades

 



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

militaryfamilies@altis.com

 

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.