Our client in the healthcare field is hiring a Clinic Operations Lead to help drive smooth day-to-day functioning of a busy family medicine environment. This is a great permanent opportunity for a hands-on leader who understands the fast-moving nature of family practice, thrives in administrative coordination, and can coach and guide a front-desk team while keeping the clinic running efficiently.

 Location & Schedule

• On-site role based in Ottawa

• 37.5 hours per week, Monday to Friday

Key Responsibilities

• Coordinate and oversee the daily activities of front-desk staff, ensuring appropriate coverage and patient flow throughout the day

• Lead staff onboarding and actively coach new and current team members to ensure consistency and efficiency across roles

• Provide occasional support in patient-facing administrative tasks during peak hours or staff shortages, maintaining a strong grasp of day-to-day clinic operations

• Use EMR software (Telus PS Suite) and internal systems to ensure accurate patient recordkeeping, appointment scheduling, and billing support

• Maintain an updated and proactive staff schedule, reporting hours for payroll in collaboration with the clinic’s finance contact

• Organize supply ordering and expense tracking for both administrative and medical inventory

• Participate in ongoing operational improvements to enhance clinic workflow, communication, and team coordination

• Support compliance with privacy and health & safety protocols

• Assist physicians with operational updates and team management matters as required

• Help plan and lead internal team meetings or staff communications to ensure alignment and clarity across roles

Required Background & Skills

• At least 5 years of administrative experience in a clinical setting, with direct experience in a family medicine environment required

• Proven ability to lead and support a small administrative team in a busy, patient-focused setting

• Highly organized and capable of managing multiple priorities while maintaining attention to detail

• Skilled communicator with a collaborative mindset and a proactive, problem-solving approach

• Comfortable working with EMR systems; experience with Telus PS Suite is considered an asset

• Education in healthcare administration, office management, or a related field is an asset but not mandatory

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.