Shelter Support Worker

City of Ottawa

Ottawa, Ontario

Salary: $31.118 - $36.410 per hour (2024 rates of pay)

Requisition ID: 18285 
Department: Community & Social Services Dept. 
Service: Housing & Homelessness Services 
Branch: Homelessness Systems & Operations Branch
Employment Type: Multiple Casual Positions 
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $31.118 - $36.410 per hour (2024 rates of pay)
Location: Various Locations  
City: Ottawa, ON
Job Category: Community and Social Services 
Application Close: 08/08/2025

JOB SUMMARY

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa's Family Transitional Housing & Offsite Services to ensure a safe and secure living/working environment, to support the stabilization and implementation of the Client Service Plan. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets

Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

Community resources
Issues affecting homeless persons, families and women fleeing abuse
Strong knowledge of Ottawa’s shelter system and supporting agencies
Social services agencies and programs
City of Ottawa policies and procedures, departmental policies and procedures
Case management process for shelters
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

Prioritize multiple tasks in an organized fashion
Manage potentially volatile situations/crisis intervention
Positive role model
Effective interpersonal skills in a multi-cultural environment
Make informed decisions and provide rationale
Work independently and as part of a team, with limited supervision
Computer skills in Microsoft Suite
Being able to manage pressure and stress
Provide services in a courteous, non-judgmental professional and supportive manner
Flexible and adaptable
Effective interpersonal skills
Effective communication skills (written and oral)
Work within a 24-hour operation
Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3).; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

ESC-CSE@ottawa.ca

About City of Ottawa

The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.

Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City.

Visit ottawa.ca/jobs to view all career opportunities.

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