JOB SUMMARY

You are responsible for coordinating day-to-day requests within the assigned department for publishing to internal and external digital assets including websites. This includes publishing pages, posting content, removal of content, escalation of issues, identification of technical issues, and working in partnership with clients and colleagues on solutions.  

You also: research and prepare content and quality assurance of digital assets and accessibility for all users; work in partnership with the Digital Services Coordinator in the development and the execution of the overall digital work plan for the department; and provide input into publishing plans for clients/departments, adhering to corporate standards, departmental policies and guidelines.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree or community college diploma in communications, information technology, information management, or a related field

Minimum of 2 years of related experience in web publishing and web content management working in a large multi-site public organization and service delivery of digital services

Experience with government websites is desirable

KNOWLEDGE

• Web content management solutions, such as Drupal, Site Studio
• Accessible Web Publishing Procedures and requirements
• Web usability and effectiveness
• Quality assurance tools such as Common Look
• Plain language, accessibility and usability principals
• Corporate-wide business practices and multi-channel publishing needs
• General knowledge of applicable legislation and corporate/departmental policies
• Project management methodologies
• General knowledge of the Corporation, departmental business requirements, policies and organizational structure, and legislative environment of the work location 
• Quality assurance procedures
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Ability to work effectively and respectfully with diverse populations
• Analyze needs, design and present proposals
• Communicate effectively both orally and in writing
• Excellent writing skills to review/edit and revise content
• Good interpersonal skills and ability to work collaboratively with all levels of organization
• Excellent planning skills and ability to solve problems
• Excel, PowerPoint, Word
• Web site and application (or components thereof) development
• Web accessibility checking and auditing tools
• Organize work and meet deadlines
• Work independently and as a team member
• Works independently within unit work plan
• Collaborative approach in working with others
• Client service/satisfaction focus
• Diplomatic and tactful
• Demonstrates initiative and a good work ethic
• Self-motivated
• Works effectively under pressure