Program Performance Analyst

Ville de Ottawa

Ottawa, Ontario

Salary: $80,325.70 - $97,739.46  annually (2025 rates of pay)

Requisition ID: 18515 
Department: Emergency & Protective Services Dept. 
Service: Ottawa Paramedic Service 
Branch: Patient and Regulatory Programs Branch
Employment Type: 1 Full-time Temporary - Up to 1 year 
Work Hours: 35.00 hours per week
Affiliation: CIPP 
Salary Information: $80,325.70 - $97,739.46  annually (2025 rates of pay)
Location: 2465 Don Reid Drive  
City: Ottawa, ON
Job Category: Administrative and Support Services 
Application Close: 01/08/2025

JOB SUMMARY

The mandate of the Paramedic Service is to deliver sophisticated medical treatment to all residents and visitors of Ottawa for life-threatening medical emergencies including heart attacks, strokes, and respiratory and traumatic injuries.

You are responsible for carrying out a range of analytical activities related to operational and/or clinical information. You contribute to report writing and develop reports and presentations for senior management to support branch management decision-making and the delivery of the paramedic service in the community. You also design, analyze and maintain databases and related information systems.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Computer Science or related field

Minimum of 3 years of experience applying research methods and assessing data quality

Education related to health sciences is desirable

CERTIFICATIONS AND LICENCES

Certified in Health Information Management (CHIM) designation with the Canadian College of Health Information Management (CCHIM) and/or member of the Canadian Health Information Management Association (CHIMA) is an asset

KNOWLEDGE

Research and data collection techniques, data synthesis, validation and analysis methods and techniques
Quantitative & qualitative methods and statistical analyses
Database design/construction
Performance measurement, benchmarking and best practices principles, as well as outcome-based management techniques
Evidence-based paramedic practise
Understanding of information management tools and processes
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

Knowledge of performance based paramedic services
Knowledge and experience with ADDAS and Electronic Patient Care Record

COMPETENCIES, SKILLS AND ABILITIES

Ability to use SQL, Crystal and Cognos, as well as database table structure
Ability to prepare descriptive and statistical reports with text, tables, charts and GIS map formats
Strong programming language skills (data mining and program flow components)
Strong technical and logic skills
Ability to combine multiple tables/data sources configuring the joins appropriately
Ability to use geographic information systems (GIS) such as ARCGIS 10
Ability to apply coordinate systems and related concepts (UTM/Lat/Long)
Ability to work with large datasets to ensure data transfer
Proficient in the use of Microsoft Office: Word, Excel, Outlook, PowerPoint, and Access
Ability to prepare research proposals and research papers
Excellent interpersonal, written and verbal communication skills
Ability to judge appropriate level of analysis for questions
Ability to use statistical analysis software
Comfortable working with all levels of the organization; develops and maintains collaborative working relationships with key partners and stakeholders
Works with precision and accuracy; detail oriented
Conscientious, problem solver
Responsive to requests of others; client focused
Self-directed, innovative and able to work with minimal supervision while working effectively within a team Strong integrity and commitment to achieving results
Interest in continuously learning, assimilating and using new information
Consistently demonstrates the Values of the organization

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

ESC-CSE@ottawa.ca

About Ville de Ottawa

The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.

Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City.

Visit ottawa.ca/jobs to view all career opportunities.

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