The Director, Pharmacy Data, Insights & Innovation plays a future-focused leadership role responsible for defining the data and evidence foundation that underpins our pharmacy benefits strategy. This leader is accountable for the development of advanced analytics, trend modeling, real-world evidence, and health economic frameworks that guide how we evolve, assess, and communicate the value of our pharmacy programs, as well as other strategic elements.

This position is ideal for a professional with strong business acumen, exceptional communication skills, and a passion for data insights and client impact.

Position Responsibilities:

• Lead the design and evolution of Manulife’s pharmacy data strategy, aligning with broader enterprise analytics and digital transformation goals.
• Create an integrated, dashboard view of pharmacy cost, utilization, trend, and intervention outcomes to support leadership decision-making.
• Build pharmacy-specific KPIs, support predictive analytics models, and benchmarks to proactively identify risk or opportunity.
• Create thought leadership to position Manulife as a forward-looking player in pharmacy data and health technology.
• Own key data and financial impact products within the Manulife Pharmacy Benefits portfolio
• Build and maintain a framework to evaluate clinical, economic, and humanistic outcomes of pharmacy benefit programs.
• Support the move toward value-based design and contracting by producing health economic modeling to support pricing, formulary, and access decisions.
• Lead internal pharmacy real-world evidence (RWE) efforts, leveraging internal claims and external datasets to validate impact.
• Translate insights for non-technical audiences, equipping various internal teams with actionable insights.
• Act as the pharmacy data liaison to the Pharmacy & Product Committees, working closely with our data analytics teams.
• Partner with academic and government collaborators on research and public-private data partnerships.

Required Qualifications:

• Deep knowledge of health benefit structures and cost drivers in private or public payer environments.
• Experience leading complex data and analytics initiatives in healthcare, insurance, or life sciences.
• Demonstrated ability to deliver insight-driven transformation strategies.
• Strong experience in product/program management
• Strong interpersonal and relationship-building skills across internal and external stakeholders.
• Demonstrated ability to manage multiple projects in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications:

• 10+ years of experience in health analytics, economics, actuarial science, or health innovation.
• Strong storytelling and visualization capabilities using dashboards, reports, and presentations.
• Degrees or credentials in health economics, statistics, public health, or data science are an asset.
• Proven knowledge of the Canadian group benefits and pharmacy ecosystem.
• Fully bilingual in English and French, with excellent written and verbal communication skills and asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.