Role: IT Support Specialist - Epicor (Kinetic) ERP Technical Support Analyst
Location: Mississauga - On-site
Salary: $65,000 - 70,000 per year

Position Summary:
The IT Support Specialist will report to the IT Manager and deliver end-to-end technical support across the organization. This includes setup and maintenance of hardware, software, and communications systems, as well as hands-on support for Epicor ERP, EDI systems, printers, and inventory tools.

The role plays a key part in employee onboarding, documentation, and driving technology upgrades including AI implementation initiatives.

Key Responsibilities:

• Set up workstations, equipment, and user accounts for new hires; provide support on their first day.
• Install, configure, and maintain PCs, laptops, printers, wireless devices, and mobile phones.
• Troubleshoot and resolve hardware, software, and network issues.
• Support Epicor ERP (or Kinetic) including resolving user issues, implementing new modules, and assisting with upgrades.
• Provide hands-on support for EDI customers using Gentran (IBM Sterling).
• Maintain and update technical documentation, SOPs, and user guides.
• Assist with hardware and software inventory management and tracking.
• Research, test, and deploy AI tools to enhance operational efficiency.
• Implement backup and recovery procedures.
• Manage and troubleshoot Microsoft server platforms, Active Directory, Exchange, and Cisco networking equipment.
• Configure and maintain the company phone system and other IT devices.
• Collaborate with third-party vendors for hardware/software support and quotes.
• Contribute to various IT projects as assigned by the IT Manager.

Required Skills:

• Minimum 3 years of experience in IT support and enterprise system administration
• Hands-on experience with Epicor ERP or Kinetic
• Strong working knowledge of Windows Domains, Active Directory, and Microsoft Exchange
• Experience with EDI systems, specifically Gentran/IBM Sterling
• Familiarity with Cisco networking infrastructure, server hardware, and storage systems
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Strong documentation and reporting skills
• Post-secondary diploma or degree in Computer Science or a related field

Work Environment:

• On-site role requiring daily physical presence at the office
• Hands-on troubleshooting and user support is a key component

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.