Who We Are:
Accenture Song is the world’s largest tech-powered creative agency. We accelerate growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of culture through the unlimited potential of creativity, technology and intelligence—both human and artificial. Visit us at: Accenture Song
We’re looking for a curious, collaborative, and forward-thinking Customer Experience Strategist to join our team. Someone who’s equal parts data-driven and customer-obsessed — ready to turn insights into action and build relationships that last. You’re proactive, self-motivated, and understand how brands can connect meaningfully with audiences across email, push, SMS, and loyalty programs.
You’ll help architect CRM strategies alongside an interdisciplinary agency team of creatives, analysts, technologists, media planners, and production pros — working together to craft experiences that are personal, purposeful, and measurable.
You Are:
You’re not just a strategist. You’re a connector — of people, platforms, and personalized experiences. You believe CRM is more than email sends and loyalty points. It’s about building meaningful, measurable, and magnetic relationships with customers. And if you get a little giddy over segmentation frameworks, journey maps, and subject line testing? Even better.
The Work:
Dig deep into customer data, behavior, and brand goals to uncover insights that fuel smart strategy.
Create CRM and owned-channel blueprints that inspire creative teams and deliver results.
Architect go-to-market strategies for lifecycle marketing, loyalty programs, and personalized content across email, push, SMS, and more.
Translate brand stories into channel-specific plans that feel timely, relevant, and real.
Lead integrated planning efforts across channels and client teams — and know when to say “test it” vs. “trust it.”
Be a Braze boss (or willing to become one).
Bring cross-agency partners into the fold to keep execution tight and aligned.
Mentor the team, steer decisions, and keep us all obsessed with outcomes, not just outputs.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Richard Murray
Email: richard.a.murray@accenture.com
Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.
You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.
We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.
We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.
We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.
Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.