We’re seeking an experienced Application Support Business Analyst to join a major enterprise modernization initiative. The role involves working with enterprise technology systems, optimizing business processes, and supporting solution delivery within a dynamic project environment. This is an exciting opportunity to leverage your expertise in Microsoft Dynamics 365, financial processes, and data-driven reporting tools.
Roles and Responsibilities
Gather, document, and analyze business, stakeholder, and solution requirements for enterprise systems.
Support business process modeling, define business rules, and ensure alignment with system capabilities.
Coordinate data migration and system integration efforts.
Lead and execute User Acceptance Testing (UAT), including test planning, defect tracking, and stakeholder sign-off.
Develop and maintain documentation for application support, operational processes, and end-user guidance.
Collaborate with technical teams and business stakeholders to deliver reporting solutions using tools such as Power BI or SQL.
Provide subject matter expertise on enterprise system enhancements and issue resolution.
Qualifications and Skills
Experience with Microsoft Dynamics 365 (Customer Engagement)
10+ years of experience as a Business Analyst within enterprise technology environments.
5+ years of experience supporting finance-related processes (e.g., invoice processing, ERP integration).
5+ years leading UAT and developing BI reports/dashboards.
Strong documentation skills for technical and business processes.
Education
Diploma or Degree in Business or IT-related field.
ITIL Certification
Nice-to-Haves
Expertise in CRM–ERP integrations, change management, and stakeholder engagement.
Background in delivering end-user training and creating instructional materials.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Altis Recruitment Team
Email: militaryfamilies@altis.com
613-230-3700
Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.