The Catalog Vendor Enablement Specialist plays a critical role in managing the end-to-end process of catalog vendor onboarding, continuous improvement, and catalog enhancement. This role acts as a strategic partner to sourcing teams, vendors, and internal collaborators to ensure seamless catalog integration and optimal user experience on the procurement platform.

Key Responsibilities:

A. Catalog Vendor Onboarding

1. Pre-Onboarding Activities:

• Collaborate with Sourcing Leads to assess vendor suitability for catalog enablement.
• Advise on catalog type selection and best practices for structuring pricing data.
• Serve as a trusted advisor on catalog strategy and digital procurement optimization.

2. Project Management of Onboarding:

• Lead the end-to-end onboarding process for catalog vendors.
• Request, validate, and manage catalog data submissions.
• Coordinate with Platform Admins for Punch-out and/or Cxml catalog setup.
• Develop and align catalog mock-ups with vendors and business units (BUs).
• Act as liaison between suppliers and internal teams to ensure successful catalog and supplier portal deployment.
• Document key decisions, changes, and variations throughout the onboarding process.

3. Post-Onboarding Support:

• Provide troubleshooting support to vendors and BUs.
• Ensure adherence to catalog processes and policies.
• Lead the catalog renewal and update process.

B. Catalog Design and Enhancement

• Gather and analyze feedback from users and collaborators to improve catalog usability and accuracy.
• Conduct regular spend analysis (catalog and non-catalog) to identify opportunities for catalog expansion and supplier rationalization.
• Recommend and support the implementation of new catalog features to enhance user experience and reporting capabilities.
• Partner with the S2P Operations Manager to drive continuous improvement initiatives.

C. Cross-Functional Support

• Assist the Manager, Supplier Enablement with additional vendor onboarding and enablement activities as needed.
• Support cross-functional initiatives related to digital procurement transformation.

Required Qualifications:

• Bachelor’s degree in Business, Supply Chain, Information Systems, or related field.
• 3+ years of experience in procurement, supplier enablement, or catalog management.
• Strong project management and collaborator engagement skills.
• Experience with Catalog enablement for procurement platforms (e.g., Ivalua, SAP Ariba, Coupa)
• Experience with CXML catalog implementation
• Strong knowledge in leveraging different catalog types (hosted, punch-out).
• Analytical mindset with experience in spend analysis and process improvement.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with supplier onboarding and digital procurement transformation.
• Knowledge of sourcing and procurement contract terms
• Knowledge of eProcurement systems and supplier portals.
• Lean Six Sigma or similar process improvement certification is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.